Job Description

 
 
WE GIVE NEW MEANING TO DIGITAL EVERY DAY.
JOIN ACCENTURE DIGITAL. TOGETHER WE CAN CREATE DIGITAL SOLUTIONS TAILOR-MADE FOR BUSINESS.
 
 
Fjord, part of Accenture Interactive, is a design and innovation consultancy that reimagines people’s relationships with the digital and physical world around them. We use the power of design to create services people love. By combining a human-centered approach with robust methodology, we work with some of the world’s leading businesses to make complex systems simple and elegant. Founded in 2001, Fjord has a diverse team of 1,000 design and innovation experts in 26 studios, including Atlanta, Austin, Berlin, Chicago, Copenhagen, Dubai, Dublin, Helsinki, Hong Kong, Istanbul, London, Los Angeles, Madrid, Melbourne, Milan, New York, Paris, San Francisco, São Paulo, Seattle, Singapore, Stockholm, Sydney, Toronto, Washington, D.C. and Zurich. For more information visit www.fjordnet.com or follow us on Twitter @fjord.  
 
 
SERVICE DESIGN LEAD - FJORD
Milan
 
 
Don’t just follow the rules. Set them.

 
A service design lead at Fjord is a creative lead, responsible for the quality of all deliverables across a variety of projects. In this role we expect you will communicate and envision service concepts and ideas using methods & tools that illustrate all the components and touchpoints of the service.
As a team lead, you will encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem, defining project roles, responsibilities and expectations to each team member, managing and maintain team motivation and morale, identifying and resolve issues. You will be responsible for establishing and managing the relationships and liaise with key client stakeholders throughout the project lifecycle and working with the Program Manager to issue regular status reports and troubleshoot problem areas.
 

Get inspired by our colleagues: https://vimeo.com/166757507

 


Qualifications


Why we would choose you? The challenges you face reflect your ambitions; this is your chance. To stand out and face them in the best way you have:

  • 6+ years delivering interface design solutions for various clients as well as strong leadership experience
  • In-depth knowledge and experience within a relevant service design discipline
  • Experience owning a project vision, execution, quality and client relationship
  • Experience being highly accountable for design quality and project delivery
  • Experience with concepting and ideation
  • Experience with user research
  • Workshop planning and facilitation skills
  • Experience of iterative prototyping
  • Ability to build and maintain strong working relationships with colleagues, clients, and key stakeholders
  • Ability to respond positively and calmly to shifting priorities, demands and timelines
  • You speak and write English fluently
  • You love to share and learn different things
  • Every day is a new challenge for you and an opportunity to learn something new
 

Are you determined to face and beat off the challenges this role brings even if you don't have all the required qualifications? Apply and tell us how you can make a difference.


Unleash your talent and build your career with us. Visit our website and discover the FAQ section to better plan your application: https://www.accenture.com/it-it/careers/

 
 
For further information, visit our website: professioni.accenture.it

For information on our Privacy Protection Safeguards art 13 L.679/2016 (GDPR) click here https://www.accenture.com/it-it/careers/privacy-policy 

Accenture is an equal opportunities employer
 

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