Job Description

Organization: Accenture Federal Services
Location: Arlington, VA or San Antonio, TX


We are:

Accenture Federal Services, a U.S. based subsidiary of Accenture combining bold ideas with proven Accenture commercial innovation, new technologies and mission experience to help our federal clients reach their full potential in the cloud. Using the power of Accenture, we are expanding cloud adoption and taking programs to the next level. We are changing the way the world works and lives. Are you ready to help and learn as much as you can to make a difference? We’ll give you numerous opportunities from training sessions to courses and certifications that will keep your tech smarts sharp. Join us in making yourself and our country better. 

You are:

An Application Operations Support Senior Analyst that will provide ongoing audit support and maintenance of business applications hosted on different platforms (both remotely and onsite). You will provide hardware/software support and implement technology at the operating system-level across various service areas. Work includes L1 and L2 basic and intermediate level troubleshooting.

Other Responsibilities include:

  • Understand auditing and security requirements for business applications to be compliant; provide evidence to support internal and external auditing activities; analyze auditing reports, propose remediation solutions, facilitate peer review, and eventually take remediation actions upon approval
  • Understand the system setup and operation of business applications; provide operational support on daily basis; check application security settings, stability, performance, and triage any issues; report to senior team members and leadership properly
  • Provide end user support; troubleshoot and fix issues; fulfill user requests upon approval
  • Take primary responsibilities in Incident Management, Request Management, and Change Management in ServiceNow
  • Take primary responsibilities in keeping software and underlying operating systems up to date, patched and compliant
  • Analyze application performance and system performance indicators and recommend improvement actions
  • Make proactive suggestions for service improvements
  • Demonstrate commitment to Service Excellence


Basic Qualifications:
  • U.S. Citizenship Required
  • 1 year working experience in Windows Server OS, Microsoft SQL, or IIS
  • 1 year experience in operations and support of Enterprise IT systems, ERP, or Data Analytics applications
  • Experience in incident management and user support
  • Proven ability to work Independently and as a team member
  • Proven ability to identify potential areas of improvement and make recommendations
Preferred Qualifications:
  • Bachelor’s degree
  • Working experience with Weblogic or Apache
  • Working experience in PowerShell  
  • Ability to function in a fast paced high demand environment
  • Ability to learn new skills and research issues on their own when needed
  • Ability to quickly troubleshoot issues and provide sound solutions
  • Familiarity with Agile and SCRUM frameworks
  • ITIL v4 Foundation Certification or ITILv3 Certification
  • Strong organizational, multi-tasking, and time-management skills

Important information
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


TX - San Antonio,VA - Arlington
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