Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.   

  

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining experience with one of the world’s leading professional services organizations. 

 

 

Location: This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported.  This role requires a distinct level of professionalism. Relocation assistance is not provided.

 

Duties and Responsibilities

 

·       Review quality samples agreed upon by the client and Accenture

·       Perform root cause analysis on quality trends and flag quality-related risks on the performed audits

·       Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way.

·       Be proactive and suggest improvements that drive individual and team results

·       Provide weekly quality reporting or QA progress reports to Team Leads.

·       Act as a point of contact for process questions, issues and resolution

·       Contribute to the QA Team’s development and share knowledge within the team

·       Administer the QA issue repository and ensure all escalations are properly addressed



Qualifications

Basic Qualification

  • HS Diploma or GED
  • Minimum 6 months experience working within a QA capacity
  • Minimum 6 months experience in a Service Desk or Call Centre or similar

 

Preferred Qualifications

 

  • Excellent communication and interpersonal skills 
  • Strong organizational and administrative skills 
  • Ability to operate within a team environment, multi-tasking and prioritizing work across      supported clients 
  • Use appropriate mannerisms/behavior when interacting with client groups and/or end-users 
  • Communicate comfortably with Accenture management or client points of contact 
  • Escalate conflicts in a timely manner to appropriate personnel 
  • Participate in analyzing opportunities for improvement, present findings and recommendations to the appropriate teams for action   
  • Be open and flexible to new ideas that may alter team goal 

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.  

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women

  

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