Job Description

We are:

Accenture Credit Services, a recognized market leader providing business process outsourcing services to mortgage and commercial lending institutions around the world. We help our clients transform their operations and deliver improved Customer Service, efficiency, quality and profitability


You are:

A customer service professional with excellent phone skills!  You know that companies and processes change; therefore, you adapt quickly and execute flawlessly in a call center environment. Self-motivated to achieve and exceed goals and demonstrate grit that inspires others to strive for superior results. 


The work:

  • Review loan file to verify procedures per guidelines. 
  • Makes intro call to verify loan details and requests additional documentation if necessary. 
  • Reviews all documents retrieved against those requested, analyzes for accuracy and or errors. 
  • Making right party contact within allocated timeframe and setting customer expectation for document delivery date. 
  • Manage pipeline of loans within required performance standards within closing and rate lock expiration time frame. 
  • Guarantee on time closing by completing all required pre closing steps preparing file for closer within required performance standards. 
  • Obtain and review customer documents, and clear conditions commensurate with authority level. 
  • Ensure integrity of all data and process inputs. 
  • Order necessary documents and follow up with vendors third parties to obtain in timely manner. 
  • Submit loans to underwriting for conditional review and full approval upon receipt of appraisal, once all DU conditions have been met and validated. 
  • Maintain monthly performance measurements Timeliness, production goals, suspense, compliance regulatory, and customer satisfaction. 
  • Exceed customer expectations by providing highest level of customer service.


Basic Qualifications:


Here’s what you need:

  • Minimum of 3 years residential mortgage loan processing experience in the past 5 years 
  • HS Diploma or GED 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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