Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.
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People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

Responsibilities of the Operations Delivery Associate Manager include:

  • Oversee sales activation operations function for a team of 14 resources
  • Responsible for the overall success of their function ensuring SLA s are being met, timely issue triaging and escalation, reasonable resourcing timelines, and healthy retention rates
  • Ensures all resources and locations involved in a workflow are communicating effectively and collaborating amongst each other and with the client
  • Effectively identifies, raises, diagnoses, and solves for any risks or anomalies that impact the project
  • Ensures the right leadership and support is in place for the ongoing success of the project
  • Expert in their function and can help provide recommendations and best practices for operational optimization and cross utilization
  • Works with local site leaders, location specific workflow leaders, and global process owners to ensure new workflows and processes are launched successfully
  • Standardization across global centers quality, policy, metrics, SLAs, etc


Basic Qualifications
  • Minimum of 4 years of team management experience
  • Minimum of 4 years of operations delivery experience
  • Minimum of 4 years of experience in inside sales
  • Minimum of 4 years of experience in digital marketing
  • Minimum of 2 years of sales strategy experience
Preferred Qualifications
  • Bachelor’s degree
  • Experience in the social media industry
Professional Skills Requirements
  • Strong communication skills
  • Ability to keep team focused, engaged and motivated
  • Ability to develop strong relationships with stakeholders
  • Able to thrive in a fast paced and dynamic environment
  • Strategic thinking
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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