Job Description

Position Title: 
Advanced Application Engineering Manager (Multiple Positions) 

Responsibilities: 
Advanced Application Engineering Manager (Multiple Positions)  (Accenture LLP; Chicago, IL):
- Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
- Drive incident, issue and outage management, investigation, and restoration.
- Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
- Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
- Operate IT production services according to Service Level Agreements (SLAs).
- Create and oversee the creation of operational documentation, alerts/notifications, and operational workbooks for the application.
- Provide operational support, ensuring production systems and devices are online and available.
- Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
- Act independently to determine methods and procedures on new assignments.
- Make decisions that impact the team through regular consultation with senior management.
- Adhere to strategic direction set by senior management.


Qualifications

BASIC QUALIFICATIONS: 

Must have a bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of experience in the IT consulting industry. In lieu of a bachelor’s degree, employer will accept 2 additional years of experience in the IT consulting industry.


ADDITIONAL QUALIFICATIONS: 

Must have 3 years of experience in each of the following: 

- Developing and supporting custom applications and interfaces in production and non-production environments;

- Overseeing small-sized projects, including work estimation, requirement gathering, managing project deliverables, and reporting status to leadership; and

- Utilizing service ticketing tools, including ServiceNow and CA Rally for managing and reporting user incidents and service requests.


Must have 2 years of experience in each of the following: 

- Microsoft Azure environment, including Azure DevOps Server, Azure SQL Database, Azure App Service and Function Apps, Azure Cosmos DB, Azure Service Bus, Azure Cache for Redis, Azure Application Insights, Azure Log Analytics, Azure Monitor, and Azure Alerts;

- Troubleshooting production issues with custom Angular, Node.js, and .NET applications by responding to incident requests, maintenance service requests, and problems;

- Scheduling, coordinating, and leading production deployment activities, including status communications; and

- Using Tidal Enterprise Scheduler, Control-M, IBM Workload Automation, or CA Workload Automation for batch processing, including job parameter and set-up, monitoring, and response to failures.


Must have willingness and ability to travel domestically approximately 25% of the time to meet client needs.

    

To apply, please click the ‘APPLY’ button.  


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.   


Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

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