Job Description

Mortgage Cadence, a wholly-owned subsidiary of Accenture, has been partnering with mortgage lenders since 1999, offering the industry’s only true one-stop shop mortgage technology solutions designed for point-of-sale through post-closing. In a time when efficiency, speed and the customer experience are paramount to the success of lenders, Mortgage Cadence offers the most reliable software and dedicated people, supporting lenders every step of the way. Each of our products has revolutionized the mortgage lending process in some way, changing the way lenders lend and borrowers finance. 

As a software company, we think like a start-up, with every employee empowered and encouraged to be visionary. Teamwork and innovation define what we do as we take our customers into the future by providing the last lending solution they will ever need. 

Role description:  The Client Success Associate Manager will focus on client and Mortgage Cadence success. They will be the key owner of the client relationship from contract signature through renewals. They will build deep relationships with technology leads, the business influencers, and the client executive team. The Client Success Executive will draft and manage a client action plan which includes all opportunities, client needs, enhancements including newly operational vendor relationships, and platform enhancement requests then complete an internal pipeline review with leadership to gauge the status of the relationship, client satisfaction, and probability of renewal. They will log and managing all SOWs Day 2 creation, reviews, billing, and invoicing. They manage regular Business Reviews with clients, lead internal Mortgage Cadence Due Diligence QA, and track and report on all contract SLAs. They will also work with the Client Manager to ensure customer support needs are managed and addressed, Sales to discuss potential upsell opportunities, and Product to advocate for system enhancements based on recurring client interactions.


Qualifications

Basic qualifications
- Minimum 5 years of client management experience
- Minimum 5 years of residential mortgage experience
- Minimum 5 years LOS delivery experience


Preferred Skills:
Experience managing complex clients and implementations
- Strong Salesforce, Excel, MS Project, Power Point knowledge
- Experience setting, monitoring and correcting (when needed) all financial and business targets for a team
- Consulting experience in analyzing, understanding and remediating complex, interdependent client difficulties
Experience balancing revenue goals and client needs
- Experience working and building relationships with Executive stakeholders
- Substantial Mortgage industry experience
- Understanding of Loan Origination Systems
- Strong, proven team leadership track record and skills
- Previous sales experience
- Contract execution, review and creation. 
Excellent communication (written and oral)

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women. 

Locations

CA - Los Angeles,CO - Denver,IL - Chicago,NY - New York,TX - Dallas

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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