Job Description

We Are:
 
Accenture Interactive Operations (AIO) is one of the world’s leading providers of Digital Marketing services. Our managed services activate hyper-personalized, data-driven experiences across channels, powered by an innovative human-machine model that gives our clients unrivalled speed and agility to scale globally, across four main platforms – Digital Marketing Services, Content Services, Programmatic Digital Media Services and Next-Generation Content Services.
AIO professionals help our clients achieve increased operational efficiency and effectiveness for direct marketing communications.  In addition, our professionals design marketing programs that help our clients achieve their acquisition, growth and retention objectives across B2C, B2B and B2B2C business models.  These technologies typically include campaign management, lead and/or loyalty management, content management, and data management solutions. 
 
Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Interactive Operations.
 
 
You Are:
 
The Client Services Delivery Sr. Manager oversees the production and execution of all Marketing Services for which the client is contracted and drives the clients’ marketing vision, direction, and successful execution of the overall strategy. The Client Services Delivery Sr. Manager provides thought leadership and strategic direction across the services and is responsible for team performance and business process efficiencies.
 
The Work: 
  • Recognizes opportunities for expansion of existing services and/or potential for new services; leverages SMEs across the organization to aide in sales opportunities
  • Exemplifies Accenture’s core values through client engagement and internal leadership within the project team and the practice
  • Evaluates and streamlines business processes to maximize efficiency and effectiveness within the team and with the client
  • Collaborates across global Accenture and/or client teams and serves as Key Contact for delivery
  • Participates in strategic planning meetings with the client and manages client expectations in terms of support and delivery
  • Participates in client stakeholder meetings including governance of financials, operations, and demand management/forecasting
  • Manages all financials including capturing additional sales opportunities, forecasting, and invoicing
  • Drives operational reporting and KPIs as it relates to the Marketing Services practice and collaborates with other Delivery Leads to share best practices and efficiencies
  • Responsible for ensuring successful delivery of all contracted services and meeting all service level agreements


Qualifications

Here’s What You Need:
  • Minimum of Bachelor’s Degree required
  • Minimum of 10 years of experience in marketing delivery roles within Direct Marketing, Campaign Management, Marketing Service Provider, Marketing Agency, and/or Marketing Operations  
Bonus Points:
  • Experience across multiple verticals, e.g. Life Sciences, Retail, Financial Services
  • Master’s Degree preferred
  • Understanding of integrated marketing across prospect and customer lifecycles.
  • Experienced in the relationship between marketing strategy, customer data, segments, channel, creative, content, and offers and how they interact to drive desired business outcomes
  • Strong leadership skills and an ability to lead a cross-functional team of global marketing services professionals
  • Strong client management skills, communication skills, business acumen, and ability to understand our clients’ business challenges and marketing’s role in solving these challenges
  • Ability to collaborate across talented and diverse cross functional teams, including brand teams, other agency partners, technology delivery teams, campaign operations and campaign production, with the unified goal of delivering global complex client solutions
  • Understanding of marketing strategy with specific expertise in targeting, segmentation, test/control design, and campaign analytics
  • Experience with transactional databases and marketing automation platforms and technologies; for e.g. Salesforce Marketing Cloud/Exact Target, Adobe Campaign, IBM/Unica, Siebel-Marketing, Oracle-CRM-Marketing, SAP-CRM-Marketing, Eloqua, and/or Marketo
  • Demonstrated ability to successfully operate in complex organizations
  • Understanding of leading practices in email marketing  
  • Strong written and verbal communication skills to articulate project requirements, communicate project status, and interface with internal and external team members
  • Comfortable leading a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects
Location:
  • Boston, MA & Providence, RI 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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