Job Description

We are:

 

Accenture Credit Services, a recognized market leader providing business process outsourcing services to consumer and commercial lending institutions around the world. We offer services for residential mortgage, commercial real estate, leasing and automotive finance lenders, and servicers looking to transform and industrialize their operations. We help our clients transform their operations and deliver improved Customer Service, efficiency, quality and profitability

 

You are:

 

A customer ambassador! You know that companies and processes change; therefore, you adapt quickly and execute flawlessly. Self-motivated to achieve and exceed goals and demonstrate grit that will inspire others to always strive for superior results.  An innovator!  Not only do you embrace change, you create change to find creative or improved ways to do business!

 

The work:

•Ownership of a large customer portfolio consisting of Home Equity loan applications.

•Manage customer contact while balancing the review and analytics of all customer/vendor documentation.

•Successfully achieve individual production metrics as well as contribute to the success of all delivery center goals.

•Display confidence in process knowledge and adherence to product and policy guidelines.

•Maintain a high level of customer service with a willingness to be proactive in communication with clients, in addition to internal and external employees.

•Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients.

•Calculate and analyze loan application detail, convey restructured deals and effectively communicate loan terms that will meet the financial needs of the customer.

•Ensure that customer expectations are set properly and followed through until loan closing

•Maintain compliance and adhere to quality standards aligned to reduce operational and credit risk.

•Protect the privacy of clients while using multiple data sources internet, client documentation, vendor documentation and internal external systems.

•Keep informed of changes relating to loan process and policy.

•Handle escalated client situations and clearly communicate to leadership any issue concern that may require 2nd level escalation to ensure prompt research and resolution.

•Build partnerships across the organization to ensure efficiency and achieve exceptional service delivery results.


Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Here’s what you need:

 

• HS Diploma or GED

• Minimum 1 Year of Mortgage Home Equity experience OR Minimum 3 years work experience in customer service, sales, banking or other regulated industry

 

Bonus points if:

•You’ve got at least 3 years’ experience working as a Mortgage Processor

•You’ve got at least 3 years’ experience in the following areas: Mortgage Industry, Customer Service, Financial Services

•You know everything there is to know about end to end loan processing

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All