Job Description

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company.  Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists. 

 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. 

 

As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations. 

 

About the team:

Fast-paced and dynamic, this Operations team works with both TV and Film studios as well as post-production houses throughout the world to facilitate content ingestion, processing, and publishing of both Hollywood and independent/regional movies to one of the major Transactional Video On Demand services rapidly expanding worldwide.

 

About the role:

As a T1 Operator in Customer Operations Support your main responsibility is to provide end-to-end operational support in all aspects of digital content distribution. You will be working with cross-functional teams to collaborate on launch projects with high visibility and maintain day-to-day operations. A T1 Operator will be expected to help educate our partners on industry standards and provide efficient solutions to ops blockers. It is important to be both flexible and versatile in this role as responsibilities will shift and additional tasks will be required of a T1 Operator throughout the continued development of the team.

 

About You:

You are curious, enthusiastic, and quick learner who can work both independently and collaboratively on a tight deadline. You apply sound judgement when dealing with sensitive information which may require escalation. You are professional and communicate well with team members from all levels. You are organized and know how to prioritize effectively. You adapt well to changes and make quick adjustments to make accommodations. You are confident of what is within your scope and are able to escalate issues without making assumptions.

 

Your responsibilities include:

      Liaise between the ops team and the partner

      Ensure available content is ordered, delivered, ingested, reviewed and goes live on time

      Track and organize top priority titles

      Educate partners on our platform policies and industry standards

      Identify and troubleshoot issues that arise in the delivery process; working with cross-functional teams to investigate

      Contribute to internal resources and associated communication documents to help manage partner relationships and development efforts

      Independently analyze situations and problem-solve

      Coordinating package and asset deliveries

      Conducting store quality assurance

      Perform content review to ensure that films/episodes adhere to client policy and legal guidelines.

      Identify common errors in digital files including, but not limited to:

      Video issues (digital hits interlacing, motion problems)

      Audio levels, mapping and sync

      Product metadata and creative asset

      Location

      This is not a virtual/remote role; the work is based at the client premises in downtown San Jose, CA and requires a distinct level of professionalism.  Relocation assistance is not provided.  

       

      Hours / Shifts

      Except as noted below, the role requires incumbents to work Monday through Friday (Day Shift) on a 9-hour shift with 8 paid hours. Between 8AM PST-6PM PST. . .

       

      Incumbents will need to bring a degree of flexibility to work outside of their core hours during training and remain open to working different shifts in the event coverage is needed, or if business needs subsequently change, upon reasonable notice to you.

       

      Training

      Individuals are provided paid training.  During the training and initial ramp-up period, individuals will work day hours as determined by the team.  

 



Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Minimum Qualifications

      A bachelor’s degree or 1+ years of customer service/partner management experience

      Proven written and oral communication skills

      Knowledge of Google Docs and Microsoft Office Suite

      Ability to work on a tight daily deadlines across multiple workflows

 

Preferred Qualifications

      Beginner to Intermediate knowledge of Excel

      Experience at a post-production house or consumer-facing digital video service

      Previous content review experience

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity 

 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.  

 


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All