Job Description

Organization: Accenture Federal Services
Location: San Antonio, TX
 

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

 

The San Antonio Advanced Technology Center (SAATC) is part of Accenture's US Delivery Center organization, which is comprised of six delivery centers that create client value through innovative technology solutions primarily focused in Application Outsourcing, ERP solutions, Information Management Services, and Net Centric solutions.

 

Our SAATC employees can expect to:

  • work with cutting edge technology
  • deliver high-quality solutions across multiple industries
  • work on a variety of projects ranging in both size and scope
  • receive continuous training and career development

 

The Junior ServiceNow Developer is responsible for delivering technology innovation and providing the backbone of our systems integration business. Accenture ServiceNow practitioners support the delivery of ServiceNow-based solutions for our clients. Candidates will demonstrate skills in areas for the administration, development, documentation and technical support of the Service-Now platform. This position will vary in the scope of project responsibilities; however generally this position will focus on designing and delivering technical solutions that are developed on the ServiceNow platform. 


Duties may include:
  • Providing software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
  • Obtaining and analyzing business requirements and develop technical/function requirements
  • Developing, designing and rolling out new applications modules, workflows and catalog requests
 
Candidates should demonstrate experience in the following areas:
  • Enablement of Human Performance elements of solutions that deliver client value
  • Design and delivery of technical solutions based on the ServiceNow platform
  • Some experience in project management and detailed planning
  • Leadership skills in both technical initiatives
  • Generating detailed documentation

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Basic Qualifications:
  • Bachelor's Degree or 2 Years of Relevant IT Work experience
  • 6+ months of professional experience supporting the configuration and development of ServiceNow
  • 6+ months year of professional experience developing with HTML or AngularJS
  • US Citizenship required (Dual Citizenship not eligible)
Preferred Skills:
  • Experience should include scripting, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, change, Service Request
  • Strong oral and written communications skills
  • Supervisory experience working with a diverse internal and client teams.
  • Client presentation development; executive presence
  • Ability to produce documentation utilizing the MS Office Suite
  • Working knowledge of Linux operating system any of the following database types MySQL or Oracle
  • Understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
  • Experience managing relationships, operating procedures and service level agreements with clients and coworkers
  • Supporting Service Management tool suites including HP, BMC Remedy, CA, and ServiceNow
  • Customer Relationship Management experience
  • ITIL Foundations Certification
  • Web site design and human computer interaction
  • Development and delivery of ServiceNow training
  • Experience with AngularJS, and designing or implementing Service Portal.
  • Web Services Integration (SOAP, REST, and JSON)
  • System/Process Automation (Orchestration) experience
  • Experience implementing systems using the Agile/Scrum methodology
  • Experienced in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
  • Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards
  • Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
 
An active security clearance or the ability to obtain one may be required for this role.
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 
 
Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.
 
Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.


LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All