Job Description

The  Technology Support Lead role resides within Accenture's Applied Life Sciences Solutions (ALSS) business service.  Professionals who work on the StartingPoint Product team within ALSS are focused on improving the submission authoring process for customers who will be submitting drug applications to health authorities worldwide. 


Job Description

The Technology Support Lead will be the primary customer support contact for the StartingPoint regulatory submission authoring suite and responsible for providing technical guidance and eSubmission readiness support for all authors contributing content to regulatory submissions.  The Support Lead is responsible for managing all aspects of the product support queue including responding to clients, troubleshooting customer issues, providing them with resolutions and escalating issues to senior staff when appropriate.  The Technology Support Lead will assist with providing client training on StartingPoint (onsite and virtual), product sales support (demos), managing product upgrades and assisting with yearly validation efforts, managing template customizations, managing customer contact information and their download sites.  The Support lead will also assist with customer invoicing, and account receivables, as needed. 




Qualifications

Basic Qualifications:

• Strong Microsoft Word skills, including working with Microsoft Word Styles

• Experience with rendering documents using Adobe Acrobat and working with bookmarks or other PDF rendering software

• Demonstrated ability to think strategically and troubleshoot complex technical issues

• Bachelor’s degree

• Ability to travel 20%

 

Preferred Qualifications:

• 1+ years’ experience in Regulatory Operations, Affairs, or Regulatory Systems IT

• Experience with publishing software and/or electronic document management systems and other tools used throughout the Pharmaceutical industry

• A working knowledge of Pharmaceutical Regulatory Submission requirements as defined by ICH and Global Health Authority Guidelines (FDA, EMA, etc.)

• Experience with authoring systems and processes, including the use of Style Guides.

 

Important information

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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