Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.
 
Job Description
The Global Training Lead will have the following responsibilities:
  • Manage the end to end Global Learning and Development strategy and execution.
  • Responsible for the performance of the Training Manager, Trainers KPI’s, all training related performance metrics as well as the Training testing metrics across multiple regions.
  • Improve, align, and maintain onboarding and training programs for global Teams.
  • Communicate critical feedback and best practices from all regions to their Global Training Team POC’s.
  • Perform global, regional, and site audits as required across regions.
  • Define and execute the learning strategy across multiple regions.
  • Develop and implement Training Team staffing plans in liaison with Training Managers, and lead the Training team performance across multiple regions.
  • Report on qualitative and quantitative metrics in regard to training, Training testing metrics, and training sites performance.
  • Follow change management processes for routine changes.
  • Seek feedback from Site Quality Leads and Site Training Leads, as well as Senior Reps, to ensure continuous improvement of the Global Training program.
  • Ensure adherence of Training Team Key Performance Indicators.
  • Attend all Train the Trainers and training related meetings with Client’s training team.
  • Attend and participate on Global Quality Calibration Session.
  • Attend Weekly Business Reviews, and Monthly Business Reviews.

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Qualifications

Basic Qualifications:
  • Bachelor’s degree
  • 8 years of people management experience
  • 5 years of experience in a learning organization within an operations setting
  • 5 years of instructional design, performance support, and learning effectiveness measurement
 
Preferred Qualifications:
  • Experience implementing learning modalities at scale including blended, digital self-paced eLearning, coaching models, video based learning
  • Experience managing and growing global teams, working across a global multicultural and multilingual team
  • Experience working with Operations and or Customer Support teams and knowledge of the learning challenges faced in these environments
  • Experience supporting a Platform Client Organization
 
Professional Skills Requirements:
  • Ability to communicate, influence, and ability to conduct presentations to a variety of audiences, including global cross functional leaders
  • Experience communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams
 
All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.
 
 
 

Locations

CA - San Jose,TX - Austin

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

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Be your best every day in a work environment that helps drive innovation in everything you do.


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