Job Description

Do you want to work where scientific innovation meets leading edge technology?
 
Join Accenture Scientific Informatics Services and help our clients apply digital technologies to revolutionize scientific and laboratory processes. .Accenture Scientific Informatics Services combines the power of LabAnswer”s scientific and laboratory informatics expertise with Accenture’s strategic and business consulting capabilities, industry platforms, innovation approach and global scale to help transform how scientific and laboratory processes are conducted across a variety of industries helping make them faster, more efficient and more effective than ever before. Leveraging digital technologies such as automation, artificial intelligence, Internet of Things, analytics and cloud, in combination with a fundamental redesign of the scientific user experience.  Accenture Scientific Informatics Services helps organizations better capture, manage, integrate and analyze complex scientific data. This can improve the discovery and manufacturing of new products, improve quality, ensure compliance, reduce time to market and improve operational efficiency.
 
Description:
The primary responsibilities of a Scientific Application Specialist include but are not limited to: providing best-in-class user experience, application troubleshooting, management and maintenance of complex scientific systems with specific emphasis on the programs and environments that house them. This position will be based in Seattle, WA focused on both new and existing research & development scientific applications.
 
Additional responsibilities include, but are not limited to, the following:
 
  • Application life cycle management.
  • Provide technical support services and troubleshooting to users located in the Seattle, WA location and other support groups (e.g. IT help desk, SciApp Support group, IT infrastructure, Onsite support) for scientific applications
  • Provide administration and user support for various scientific systems and applications. Administration would include granting, modifying, removing access/permissions for software applications. Provide installation and upgrade support of software applications.
  • Collaborate with other IT/technical support groups (e.g. IT help desk, IT infrastructure, IT Identity/Access Management, IT security) to troubleshoot application incidents and problems to provide support services to users.
  • Develop and maintain technical expertise for all scientific applications.
  • Build, maintain and provide, on-demand support and other operation services for new and existing scientific systems.
  • Create, maintain and update knowledge base articles for all scientific application resources.
  • Maintain and update scientific application information in ServiceNow.
 

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Qualifications

Experience (2 years minimum):
 
  • Application installation and troubleshooting with Windows 10 operating systems.
  • Application installation and troubleshooting with Mac operating systems.  
  • Work in a cross-functional team environment.
  • Exposure to or hands-on experience with Kanban/Scrum or other Agile Methodology.
  • Biotech or Life Science environment a plus.
Technical Trade/Certifications
 
  • Bachelors degree in Information Technology and/or scientific field (highly desired)
  • MCSE, HDI, A+ (preferred but not required)
  • ITIL certification (preferred but not required)
 
Technical/Specialized Skills Required
 
  • Strong application troubleshooting, analytical reasoning and research abilities
  • ServiceNow, JIRA
  • Linux, Unix, Windows 2012 or higher, Oracle, MSQL
  • Working knowledge of Windows, Mac and Linux systems
  • Working experience in an application support role (e.g. preferably with Benchling, FlowJo, Cytobank, Dotmatics, GeneData, TIBCO Spotfire)
  • Lab applications/systems (highly desired)
 
Soft Skills Required:
 
  • Excellent active listening, written and oral communication skills
  • Excellent customer service and communication skills
  • Excellent organizational and time management skills
  • Able to be independent and self-directed
  • Critical thinking ability and skills to troubleshoot user issues, application incidents, etc.  
  • Ability to manage individual work queue focused on delivery of services and support resolution

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Accenture is an EEO and Affirmative Action Employer of  Females/Minorities/Veterans/Individuals with Disabilities.

 
Equal Employment Opportunity:
 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
 

Locations

CA - San Diego,WA - Seattle

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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