Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


Job Description:
 

The Solution Architect (SA) Associate Manager supports the Lead Solution Architect on medium to large sized sales opportunities in the design and development of Business Process Outsourcing (BPO) solutions using standard BPO assets and services. This role with also lead solutioning of small opportunities with support of the Lead Solution Architect.

 
Key Responsibilities: 
  • Support the solution architect in collaborating with sales team members, other solution architects, consulting team members, technology providers, and client personnel to maintain high levels of customer satisfaction over all client situations
  • Develop and document knowledge about the client’s business and relevant processes and document information to support the SA
  • Assist with assessing and escalating client issues
  • Provide clients and sales teams with information and analysis on various offering architectures and products
  • Interfacing with the delivery organization’s (through BPS Account Lead when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
  • Collaborate with internal resources, technology providers, sales teams, mobilization resources, delivery resources, etc. to develop solutions as required by the Lead Solution Architect
  • Support the Solution Architect in designing the BPO component of a solution, estimating solution costs base on defined estimating approaches and utilizing established pricing tools, determining solution economics and contributing to shaping of overall deal economics
  • Review financial models in Microsoft Excel and other Accenture BPO proprietary tools under supervision of the Lead Solution Architect
  • Understand and clearly define the input required to create cost estimates; support the cost model estimates working with Service Delivery, Solution Management (if applicable) and Corporate Transaction Services for pricing and financials
  • Single Point of Contact Accountability for setting up, coordinating and documenting outcomes of all reviews, solution Quality Assurance (QA) etc. Drive the necessary sign-off of the solution and completion of review actions by all stakeholders
  • Orchestrating the action points coming out of the opportunity Quality Assurance process
  • Support the Lead Solution Architect in aligning final solution architecture (including statement of work, schedules and other contractual documents) with final terms and conditions
  • Coordinating leadership contacts for service transition and operations (e.g. BPS Account Lead, Mobilization Lead) and ensuring appropriate solution plan transition for closed deals
  • Build knowledge and certification on client products through training
  • Contribute to developing assets and standards for the larger team 
Shifts: 
  • Flexible shifts to support deadlines in meeting client deliverables 
Travel: 
  • Willingness to travel as needed to Accenture locations and client sites for face to face meetings as needed (up to 75%)

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Qualifications

Basic Qualifications: 
  • Bachelor’s Degree 
  • Minimum of 3 years' experience performing costing and/or financial modeling support 

Preferred Qualifications: 

  • Microsoft Excel – Intermediate to Advanced
  • High Analytical skills
  • Ability to manage aggressive timelines and multiple stakeholders 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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