Job Description

Organization: Corporate Functions/Workplace
Location: Cambridge, MA
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description:

This role is accountable for the delivery of workplace and hospitality services for our Cambridge locations.  These services include: executive support and customer service activities such as the client welcome experience, employee events (monthly meetings, volunteer opportunities), workshop management, catering and meeting/events production.  This role is also responsible for: space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. Our Corporate Hospitality and Administrative Specialists ensure that our service delivery aligns with the North American Workplace strategic direction and vision, and that we meet or exceed customer service experience expectations. 

Following are the key responsibilities of the role:

  • Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility
  • Ensure the delivery of services is in line with predefined and newly set standards. This will involve periodically reviewing the strategic service model and adapting to the changing needs of our digital and mobile workforce and environment along with our hospitality experience
  • Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
  • Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility
  • Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
  • Manage key relationships with external service providers
  • Manage key relationships between Workplace Solutions and other customer groups, Corporate Functions and vendors to ensure correct alignment with business priorities
  • Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy)
  • Supervise individuals/team and provide support of and input to human resources processes including career development, salary reviews, recruitment processes and performance management


Qualifications

 

 

Basic Qualifications:

  • High School Diploma/GED
  • Minimum of 3 years of supervising and managing teams in a professional services or hospitality environment including facility operations and/or customer service delivery. 

Preferred Qualification: 

  • Undergraduate Degree
  • Recent experience (within the last 3 years) with meeting and events including planning and execution
  • Superior interpersonal and customer relationship skills
  • Strong written and oral communication skills
  • Hospitality background / industry experience
  • Human Resources or Change Management experience

Professional Skills:

  • Excellent problem solving and decision-making skills
  • Strong time management skills
  • Strong program/project management skills
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian
  • We are looking for an inspirational leader who will motivate teams by example.  We are seeking someone who understands the balance between experience and processes and is able to position themselves and their team as trusted business partners setting standards and processes that enable the support of creative and engaging client and customer experiences.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.


 

 

Locations

MA - Boston,MA - Cambridge

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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