This role is accountable for the delivery of workplace and hospitality services for our Cambridge locations. These services include: executive support and customer service activities such as the client welcome experience, employee events (monthly meetings, volunteer opportunities), workshop management, catering and meeting/events production. This role is also responsible for: space utilization management, as well as facility and building management services such as life safety functions, asset management, engineering, building and maintenance services, cleaning, mail delivery and logistics. Our Corporate Hospitality and Administrative Specialists ensure that our service delivery aligns with the North American Workplace strategic direction and vision, and that we meet or exceed customer service experience expectations.
Following are the key responsibilities of the role:
Oversee Accenture's Workplace Solutions operations across Accenture business entities within the areas of responsibility
Ensure the delivery of services is in line with predefined and newly set standards. This will involve periodically reviewing the strategic service model and adapting to the changing needs of our digital and mobile workforce and environment along with our hospitality experience
Set, drive and enforce policies and service standards, ensuring appropriate corporate control and local business relevance
Plan, manage and account for Workplace service delivery and operating budgets within the areas of responsibility
Design and manage new or changes to, existing operating models, technologies and business applications to continually support Accenture's Workplace Solutions strategy
Manage key relationships with external service providers
Manage key relationships between Workplace Solutions and other customer groups, Corporate Functions and vendors to ensure correct alignment with business priorities
Provide leadership, direction, development and employee supervision within the areas of responsibility (including succession planning and people development strategy)
Supervise individuals/team and provide support of and input to human resources processes including career development, salary reviews, recruitment processes and performance management
- High School Diploma/GED
- Minimum of 3 years of supervising and managing teams in a professional services or hospitality environment including facility operations and/or customer service delivery.
- Undergraduate Degree
- Recent experience (within the last 3 years) with meeting and events including planning and execution
- Superior interpersonal and customer relationship skills
- Strong written and oral communication skills
- Hospitality background / industry experience
- Human Resources or Change Management experience
- Excellent problem solving and decision-making skills
- Strong time management skills
- Strong program/project management skills
- Demonstrated leadership in professional setting; either military or civilian
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian
- We are looking for an inspirational leader who will motivate teams by example. We are seeking someone who understands the balance between experience and processes and is able to position themselves and their team as trusted business partners setting standards and processes that enable the support of creative and engaging client and customer experiences.
LocationsMA - Boston,MA - Cambridge
Equal Employment Opportunity Statement, Requesting an Accommodation, and Other Employment Statements
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.
Other Employment Statements
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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