Job Description

Organization: Corporate Functions/Workplace Management & Solutions

Location: Boston, MA 


People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.
 
Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.
 
Job Description:
 

Be a proactive and energetic member of our Office Services team by providing support to critical back end office functions as well attentive and detailed customer support. Responsibilities to include support of our solutions bar desk providing reservations and catering support to our customers, cross support to our local technology team, working with catering drop off, setup and breakdown, leading our mail room and package functions as well as providing support to high profile in office events as needed.

You will foster an engaging in office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset proactively offering people assistance with new office tools, assisting with office bookings, resetting work spaces and general in office support as needed.  You may also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Key Responsibilities:

Become a business partner for Accenture executives by providing administrative support, including:

  • Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services requests 
  • Own all mail room functions including handling, delivering and forwarding mail, receiving packages and coordinating with customers on pick up and storage requirements, maintaining a running inventory of packages and tracking when they are received, where they are stored and when they are picked up
  • Maintain an organized mail room which includes packages and other materials located in the area
  • Maintain supply inventory and ensure right levels or back items are kept on hand
  • Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike
  • Identify new ways to add value & proactively take on new tasks to help improve the in office experience
  • Identify & recommend business solutions in the area of customer service and experience
  • Understand  Accenture's collaboration & technology tools & recommending most effective options for calls and meetings with onsite guests and clients
  • Support on-site events including room set up, technology testing, and other experience elements
A professional at this position level within Accenture has the following responsibilities:
  • Seeks to analyze and solve problems 
  • Maintains a high level of professionalism with a good executive presence—demonstrated poise, calm under fire
  • Is a proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
  • Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments
  • Understands that decisions impact own work and may impact the work of others
  • Works as an individual contributor as a part of a team, with a focused scope of work
  • Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience across our portfolio of locations and in particular, within our Boston Innovation Hub

Role Requirements:

Availability to work outside normal business hours, ability to work OT if needed



Qualifications

Basic Qualification:

  • High School Diploma/GED


Preferred Qualification:

  • Intermediate to advanced knowledge of MS Outlook
  • Intermediate to advanced knowledge of MS Office (Word/Excel/PowerPoint)

Professional Skill Requirements:

  • High level of professionalism
  • Proactive business partner—demonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability
  • High level of energy and love of work and business—genuine interest in business and willingness and desire to learn our business
  • Self-starter—demonstrated ability to work independently and assume greater responsibilities over time
  • Team player—desire to work as a team player while accepting substantial individual responsibility
  • Technology savvy with an interest in new generation technology—comfortable doing things a different way, trouble-shooting and recommending new technology
  • Discrete—ability to work with highly confidential material and maintain confidentiality
  • Continuous learner mindset—desire to grow quickly with a commitment to excellence
  • Good communication skills (written and oral)
  • Good organizational, multi-tasking and time management skills
  • Critical thinker and problem solving skills—independently overcomes roadblocks
  • Collaborative with high EQ—able to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create collaborative team environment
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.


Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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