Job Description

Organization: Accenture Federal Services
Location: Arlington, VA

This position of Salesforce Analyst is with Accenture Federal Services (AFS), a wholly-owned subsidiary of Accenture, and a critical member of the AFS Marketing team.  

This individual is technically conversant in Salesforce, data, and analytics.  The person in this role works collaboratively across the Marketing team to execute critical outreach components of strategic marketing programs that cultivate one-on-one client conversations and interactions in key growth areas that advance our business, brand, and relationships. End-to-end responsibilities include relationship marketing program management, data collection, reporting, and analysis.  

This position requires an energetic individual with a marketing mindset and a pioneering spirit—a Salesforce expert and data geek who is curious, efficient, and innovative.  This person is able to pull actionable insights out of data, suggest changes to help us drive better marketing outcomes and deliver more value to our clients and our business.

Key Objectives:
• Be the resident team expert on Salesforce and marketing analytics, with a strong understanding of digital channels. Very familiar with and actively participating in social media.
• Deliver end-to-end relationship marketing support in collaboration with marketing team members and client teams. 
• Enhance the impact of our strategic programs and relationship marketing by building awareness of who we are and what we stand for, differentiation through insights on issues that matter, and preference for our services and assets.

Key Responsibilities:
• Function as the primary AFS marketing team point of contact for CRM and Salesforce best practices
• Attentive to detail, accuracy and quality of data, committed to excellence, identifies problems, proactively raises data discrepancies and continuously looks for improvement opportunities
• Serves as the data entry, management, workflow, validation, escalation, approval and quality assurance expert
• Remains current on Salesforce process, best practice, and communicates changes
• Manages marketing campaign, account, company, contact, content, and credentials data
• Collaborates with industry marketing to enter campaign data within required timeframes
• Helps AFS marketing team segment data, target the right clients and evolve campaign strategy to maximize interaction effectiveness
• Monitors and helps improve volume, frequency, breadth and depth of client interaction
• Monitors interaction effectiveness, keeps marketing aware of progress toward goal and advises on how to improve performance
• Serves as an expert on the business alignment of accounts and companies in Salesforce
• Helps marketing leverage self-serve reports to continuously improve data integrity
• Train new and existing industry users
• Ensure that all marketing policies and procedures are followed and that we do everything with a Security First mindset
• Pull client target lists from Salesforce for upcoming email campaigns. 
• Provides weekly status updates of tasks complete, in process and in queue 

Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Basic Qualifications:
  • U.S.Citizenship required
  • Bachelor's degree or equivalent
  • 3 years of marketing experience 
  • 2 years experience with Salesforce and data driven marketing, analytics & insights 
Preferred Skill Requirements:
  • Experience with customer relationship management programs
  • Experience in digital /social media marketing campaigns

Professional Skill Requirements:

  • Ability to collaborate and build relationships in a matrix organizational environment
  • Ability to translate marketing analytics into actionable approaches to drive results
  • Ability to work both autonomously and collaboratively across Marketing & Communications and other relevant Accenture teams, including the Global Health & Public Services digital team
  • Ability to manage multiple projects under tight deadlines


An active security clearance or the ability to obtain one may be required for this role.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the U.S. must possess work authorization which does not require now or in the future sponsorship by the employer for a visa.

Accenture is a federal contractor, an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All