Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Infrastructure Engineering professionals analyze, design and/or build infrastructure solutions.
 
Job Description
The VCA team is a dedicated group of Accenture professionals that focus on the videoconferencing, infrastructure and endpoints. The team provides high quality, consistent and seamless support of the end-to-end videoconferencing and other collaboration service including configuration, implementation, security, troubleshooting and engineering of infrastructure. The Video and Collaboration Architecture Team is seeking a Videoconference Senior Analyst to assist in maintenance and ongoing improvements of current video collaboration architectures. This includes all aspects of the various architecture’s products inclusive of new features, security, and the network. The role will require reviewing and discussing vendor product updates, executing regression testing of new software ensuring compatibility across the architecture, testing of new features and updating all relevant architecture and operations documentation. This role will focus on professional testing and will be responsible for the development, planning, execution, and communication training of the test results new features across the support organization. The role requires the ability to be in the Chicago office 3-5 days weekly.

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Qualifications

Basic Qualifications
  • 4 or more years of experience with Cisco videoconferencing infrastructure support
  • 4 years of experience with Network route switch Cisco Juniper administration
  • Bachelor's degree or equivalent (minimum 12 years) work experience. If associate degree, must have minimum 6 years work experience
 
Preferred Skill Requirements
  • VMware experience
  • Previous Work with products in unified communications technologies such as media gateways, gatekeepers, Telepresence devices, multipoint bridging units, call managers, videoconferencing endpoints and videoconferencing servers
  • Understanding of network troubleshooting tools and methods
  • A V, Cyviz, wireless content sharing, or digital signage experience
  • IoT, collaboration, voice, video, vmware, and IP networking experience
 
Professional Skill Requirements
  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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