Job Description

Organization: Accenture Federal Services
Location: Alamorgordo, New Mexico


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The Site Lead will lead the effort to assess the portfolio of applications/services at a specific base. This includes conducting a health and fit-for-cloud assessment of the applications/service.
 
The Base Site Lead will work with the remote C&S Tier 2/Tier 3 team to provide local data center management services and coordinate actions with the client’s legacy data centers, facilities, and personnel.  The candidate must have strong verbal and written communication skills to converse with client and partner vendor leadership.  Responsibilities include: onsite application and infrastructure support; communication and alerting; conducting access management for infrastructure; conducting infrastructure, utilization and security monitoring with tier 1 tools; maintaining and reporting on SLA’s; analyzing and remediating vulnerabilities as identified; coordinating OS version upgrades and patches; providing Incident Management, Service Request Management, and Problem Management support; decommissioning assets, defining operational improvements; coordinate hardware maintenance with vendors; maintaining system and network documentation; developing,  maintaining standardized and automation for compute, storage, and backup services; manage and maintain non-NaaS network devices; collaborate with other Site Leads. 

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Qualifications

Basic Skills & Qualifications:
7+ years experience leading operations organizations that provide multi-shift support for production environments/Bachelor’s degree
Strong verbal and written communication skills
Experience with using an ITSM tool for tracking service requests and tickets, such as ServiceNow
Proactively monitor and provide remediating actions to system alerts or trends
U.S. Citizenship Required



An active security clearance or the ability to obtain one may be required for this role. 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status). 

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. 

Equal Employment Opportunity 
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. 

Accenture is committed to providing veteran employment opportunities to our service men and women.

Locations

DC,DC - Washington

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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