Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
 
Job Description
 
The Operations Manager will support infrastructure operations and/or manage delivery for Global IT production systems and services based on operational requirements and service agreements.  Additional responsibilities include:
  • Manage delivery for IT production systems and services
  • Drive incident, issue and outage management, investigation and restoration. 
  • Cloud architecture with operations experience in major cloud delivery. 
  • Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance. 
  • RFP/sales/mobilization experience for new and upsell opportunities. 
  • Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes. 
  • Support infrastructure operations
  • Operate IT production services according to management protocols and Service Level Agreements (SLAs)
  • Support/lead the infrastructure Service Management lifecycle, ensuring client satisfaction and management of risk to services
  • Provide operational support, ensuring production systems and devices are online and available
  • Manage or support the global team organization and delivery of 7x24x365 coverage

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Qualifications

Basic Qualifications
  • Minimum 7 years of experience in each of the following:
  • Availability Management
  • Capacity & Performance Monitoring
  • Capacity Management
  • Change Management
  • Quality Assurance
  • Release Management
  • Financial Management
  • Cloud Operational Management
  • Large team Management
  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate Degree, must have minimum 6 years work experience
  • Ability to meet travel requirements as needed (100% Monday-Thursday)
 
Preferred Qualifications
  • Demonstrated leadership experience
  • Proven ability to work independently and as a team member
  • Good communication skills (written and verbal)
  • Ability to effectively interact with client facing delivery teams
  • Solid time management skills, ability to multi-task, and execute against tight deadlines
  • Sales and Marketing of technical delivery, automation/optimization experience
  • Cloud architecture and operational skills
 
All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

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