Job Description

Organization: Corporate Functions/Workplace

Location: New York, NY


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture’s workplace as a robust business function leveraging Accenture’s business and technology strategies.

Job Description:

The Operations Team Lead/Workplace Ambassador will be responsible for coordinating all aspects of workplace operations through a hospitality lens; offering continuous white glove service and creating an exceptional guest experience within a global, industry-leading corporation.

Key Responsibilities: 
  • A true face of the firm, creating an unparalleled experience for every guest that walks through the door
  • Work as a business partner with Office Services Lead, assisting in directing all areas of Office Services and ensuring tasks are accomplished in a timely manner
  • Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed
  • Collaborate with Event Planning team and be comfortable with all aspects of event planning
  • Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following
  • Responsible for daily office inspection and follow up with facilities staff throughout shift to ensure event setups are completed accurate, and the space meets cleanliness standards 
  • Solicits feedback from guests at the conclusion of their office visit and adjusts hospitality program accordingly
  • Works directly with assigned clients to provide pre-planning services; including pre-event walkthroughs, making initial exploratory contact and review of contract details within required timeframe
  • Responsible for maintaining organized and detailed database of event logistics for reporting and accurate execution within required time frame
  • Can navigate and work to adjust our reservation system (EMS) to meet the needs of our office
  • Provides on-site welcome and assistance throughout scheduled shift for all in-house clients 
  • Monitors event activities to ensure satisfaction of guests and resolution of any problems that arise 
  • Review events for accuracy and billing detail to ensure correct records are in place
  • Handles daily signage requirements for guest wayfinding
  • Attends daily standup meeting to review programs under their review
  • Responsible for making sure all guest preferences are met, while delighting and exceeding guest expectations
  • Meet, greet and escort all VIP guests and will ensure the guest was delighted and satisfied; arriving, during the stay and during a fond farewell
Role Requirements:
  • Overtime may be required periodically
  • Flexibility with work schedule may be required periodically

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Qualifications

Basic Qualifications:

  • GED or High school Diploma
  • Minimum of 5 yrs of experience in a hospitality and customer service role
  • Minimum of 2 yrs meeting/event planning experience

Preferred Qualifications:

  • College degree preferred
  • Knowledge of catering operations setup and  breakdown
  • Extensive knowledge of food & beverage industry trends
  • Intermediate or advanced knowledge of MS Office (word/excel/PowerPoint)
  • Knowledge of EMS or other reservation systems
  • Knowledge of technology and Audio-Visual set ups (advanced skills a plus)

Professional Skills:

  • Comfortable with a highly visible customer facing role
  • Passionate about customer service
  • Critical thinking skills
  • Demonstrated problem solving skills
  • Ability to take ownership and make decisions independent of customer involvement (proactive)
  • Proven ability to work independently and as a team member
  • Excellent communication skills (written and oral)
  • Excellent organizational, multi—tasking and time management skills
  • Highly responsive, flexible and adaptable
  • Proactive thinker/action taker
  • High level of professionalism
  • Ability to work with highly confidential material and maintain confidentiality
  • Seeks out challenges and opportunities to grow
  • Business partner attitude and approach
  • Demonstrated leadership in professional setting; either military or civilian
  • Demonstrated teamwork and collaboration in a professional setting; either military or civilian

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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