Job Description

Location: Northeast or Southeast preferred
Travel: 25%
 
Job Summary: 
 
The Data Center Services Delivery Associate Manager may function as the single point of contact for the Account Management teams into the Delivery organization.  In organizations with this job, the Data Services Delivery Associate Manager manages all service management activities on behalf of the Delivery organization and is accountable for commitments made on behalf of the Delivery organization to the client(s) supported including SLA, demand and cost of delivery. 
 
Key Responsibilities: 
 
Customer Service Accountability
 
  • Focal point for client activity, serving as single point of contact for Account Management team to Delivery organization
  • Manage service delivery across all locations where services are provided, such as client locations, GDN and non-GDN delivery centers, external providers, etc.
  • Manage the delivery of agreed scope of service at agreed price
  • Ensure the feasibility of the solution and deliver the solution by leveraging Accenture’s full capabilities
  • Work with Account Management  team to commit Delivery organization to SLA achievement, demand plan and delivery schedule
  • Participate in strategy discussions with client and account team to provide outsourcing expertise
Work with Account Management and Commercial Directors to proactively
  • Address supply demand gaps, confirm demand plan and delivery performance issues, communicate operational issues and continuous improvement ideas  
  • Manage service quality, change orders and recovery plans within the outsourcing contract scope
  • Work with appropriate delivery leaders to ensure the resources are available and committed to deliver the work
  • Manage the escalations between the Delivery organization and the Account Management team
  • Participate in account planning and forecasting sessions within the Account Management team
  • Support the achievement of contract controllable income (CCI) targets and cost-to-serve targets
  • Achieve year over year efficiency gains in conjunction with delivery service providers
Manage to Contract Operational & Financial Commitments
  • Ensure enablement, quality and effectiveness
  • Manage & reduce costs of standard offerings, assets, processes, technologies, licenses, facilities, subcontractors
  • Work with delivery leaders to optimize delivery pyramid and mix and cost-to-serve including leverage of low cost locations to optimize balance between cost and delivery targets          
  • Deliver efficiencies through standard processes and synergies
  • Achieve defined SLA commitments and other financial/operational metrics for area
  • Escalate performance issues to Account Management
  • Formalize delivery plans with Account Management team
Participate in solution design processes
  • Validate and sign off on specific solution configuration/deal shaping to ensure delivery capability will achieve client expectations
  • Support sales opportunities and validate expected delivery capability
  • Costing of new services/contracts and sign off on commitment to proposed SLA
  • Partner with Mobilization leadership and consistently execute standard on-boarding processes
 
Manage and Develop the Account Management Team
  • Directly or indirectly manage the work of team members assigned to in scope client(s) to achieve on-time/on-budget results
  • Participate in career management activities for counselees, direct reports, and team members
  • Proactively participate in local communities
 

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Qualifications

Basic Qualifications
 
  • Minimum of 4 years of hands-on experience with Data Center Infrastructure Services  
  • Minimum of 2 years of experience Infrastructure Security Operations
  • Minimum of 1 years of Disaster Recovery, Governance & Planning/Testing
  • Minimum of 2 year of experience with Service Management including leading Change Advisory Board Meetings (CAB)
  • Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate Degree, must have minimum 6 years work experience
  • Ability to meet travel requirements if needed
 
Preferred Qualifications
  • Cloud Operations Management (Azure a plus)
  • Cost Management
  • Operational Excellence
  • Resource Management
  • Operations Management
  • Accenture Delivery Methods
  • Accenture Delivery Tools
  • Client Relationship Management
  • Demand Management
  • Operating Level Agreement
  • Quality Process & Improvement
  • Service Change Management
  • Service Level Agreement (SLA) Management
  • Sales Enablement
  • Contract Compliance Execution
  • People Enablement
 Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network  
 
Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 485,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
  

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Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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