Job Description

Help improve the quality and safety of online content, while gaining hands-on job experience.  Accenture Flex is hiring full-time employees to work as a Video Content New Associate on a fixed-duration project for one of our leading clients.

As a Video Content New Associate, you will be responsible for analyzing and reviewing user profiles and content, investigating, escalating and/or resolving issues that are non-compliant with platform scope and regulations.  You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. 

Day-to-day responsibilities may include, but are not limited to: 

 

  • Closely monitor 24 live/video channels across a variety of platforms (desktop, iOS, Android)
  • Log any incidents that occur in a ticketing tool
  • Escalate any (channel down/unplayable) issues quickly to the Live Video Engineer
  • Draft and Send client facing communications incident reports
  • Electronic Program Guide / content take-down / blackout intervention activities may be required on an ad hoc basis
  • Ensure documentation of trouble shooting steps is updated to the latest version of issue resolutions 
  • Ownership of incidents and ensuring action is taken and followed up for immediate service resolution 

As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.

Location

This is not a virtual/remote role; the work is based at the client premises in Austin, TX, and requires a distinct level of professionalism.  Relocation assistance is not provided. 

Hours / Shifts

The role requires incumbents to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two days off per week.  Depending on the business needs, hours, shifts and the rotation schedule are subject to change.  Team Leads will try to accommodate individual schedules but guarantees cannot be made.  Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.


Accenture Carnival

Carnival Corporation reimagines guest experiences with high-touch tech.
Read More

Qualifications

Basic Qualifications

  • High School Diploma or equivalent 
  • Minimum of 6 months experience in a professional or military setting
  • Minimum of 6 months experience with software for office productivity, including Microsoft Outlook

 

Preferred Skills / Experience

  • Minimum 6 months of experience in entertainment or related industries
  • Active Social Media presence
  • Strong documentation skills
  • Strong problem-solving and troubleshooting skills
  • Proficiency in Microsoft software for office productivity, including Word, Excel, and PowerPoint
  • Experience with confidential information collection and management
  • Previous experience of using internet streaming services
  • Knowledge of video & Audio file formats e.g. MP4, MOV

Professional Skills

  • Excellent communication (verbal and written), facilitation, and interpersonal skills
  • Passion for ensuring a world class user support experience
  • Quicker learner and adaptable to learn new processes, concepts, and skills
  • Excellent organizational and time management skills
  • Strong attention to detail, results-oriented, self-directed, and inquisitive
  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Life at Accenture

Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.

image

Work Environment

Be your best every day in a work environment that helps drive innovation in everything you do.

LEARN MORE

image

Training and Development

Take time away to learn and learn all the time in our regional learning hubs, connected classrooms, online courses and learning boards.

LEARN MORE

View All

Learn more about Accenture

With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.

View All

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Stay Connected

Receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All