Job Description

Organization: Accenture Federal Services
Location: San Antonio, TX


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The HR Service Delivery Operations Associate Manager will be a member of the HR Service Delivery Center and lead their own specialized team. The HR Service Delivery Center supports all of AFS Human Resources by assisting in systems and reporting, talent acquisition, and employee support. This lead will interpret day-to-day business objectives and prepare/implement operation programs to ensure proper team execution in accordance to our service level agreements.

The Associate Manager will prepare and analyze complex reports/information in multiple systems/databases and formulate conclusions. A propensity for technology is critical for success.

Problem solving is also necessary in this role; this individual will act as a Subject Matter Expert (SME) for team members, peers, and clients. An important function of this position will be anticipating, identifying, and assessing complex issues/problems.

Other HR Service Delivery Ops Associate Manager responsibilities include:

  • Reviewing all incoming work for clarity, providing clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
  • Managing numerous, complex projects requiring high level capabilities with minimal supervision
  • Assisting with day-to-day operational decisions, including but not limited to management of work assignments, workload, equipment, staffing, and scheduling
  • Handling team workloads to ensure even distribution of responsibilities and provide development opportunities
  • Developing support materials for team use, e.g., training manuals, job aids, procedures
  • Identifying, documenting, and reviewing opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness
  • Preparing and analyze complex reports/information and formulate conclusions
  • Performing analysis of quality audits; developing process improvements to maintain/improve quality deliverables
  • Providing operational statistics and escalate operational issues to supervisor
  • Planning and facilitating regular (as required) team calls/meetings
  • Creating annual team objectives with HR Service Delivery Manager and monitoring and coaching team to meet objectives
  • Preparing, coordinating, and conducting performance appraisals, and counsel employees on career and performance/disciplinary issues
  • May act as a point of contact for senior client representatives
  • Required to direct work within clear budget guidelines
  • May participate, either voluntarily or through supervisor's request, on task forces, process teams, committees and special projects


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Qualifications

Basic Skills & Qualifications:
  • Bachelor's Degree OR 5 years of relevant work experience
  • Minimum of 4 years of experience in shared service environment
  • Minimum of 4 years managing a large team (10+ people)
  • 3 years of Microsoft Office: Word, Excel, Outlook, Teams, One Note
  • US Citizenship required
Preferred Skills & Qualifications:
  • 1 year of SAP experience
  • 1 year of Service Now experience
  • 1 year of Cost Point/Deltek experience
  • Detail oriented
  • Independently motivated
  • Proven ability to work independently and as a team member
  • Good Communication (written and oral) and interpersonal skills
  • Ability to handle sensitive and confidential situations
  • Propensity for technology to include understanding system changes, system updates and impacts to the team
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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