Job Description

Accenture Flex offers you the flexibility of short-term, project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you’ll apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture’s clients, you’ll work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges. You’ll receive competitive rewards and access to benefits programs and world-class learning resources. Help improve the quality and safety of online content, while gaining hands-on job experience.
Accenture Flex is hiring full-time employees to work as a Content Review Associate on a fixed-duration project for one of our leading clients. As a Content Review Associate, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Day-to-day responsibilities may include, but are not limited to:
• Serve as an advocate for the user community
• Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
• Respond to user inquiries with high quality, speed, empathy, and accuracy
• Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
• Fulfill base productivity and quality requirements
In the context of this role, individuals will be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ well-being, health and safety and ensure that they have the support and resources needed to execute the responsibilities of their roles. As an Accenture employee, you will receive competitive rewards, access to benefits programs (weCare) and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
Location: This is not a virtual/remote role; the work is based at the client premises in the Domain Area of North Austin, TX. This role requires a distinct level of professionalism. Relocation assistance is not provided.
Hours / Shifts: The role requires incumbents to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week. Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.
We are currently focused on hiring roles for our Day Shift (8 am – 4:30 pm) and Swing Shift (4:00 pm – 12:30 am). 
Shift Premiums: There is a 20% hourly rate premium for hours worked between 10:00 PM – 7:00 AM or weekends, and Local Public Holidays (as defined by Accenture and/or Accenture Flex).
Training: Individuals are provided paid training (4 weeks). During the training and initial ramp-up period, individuals will work day hours (9 am – 5 pm). Thereafter, they will transition to their respective schedule. The training phase is critical for success, and perfect attendance is required, unless previously approved by your Team Lead.
Meals: Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.

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Qualifications

Qualifications - External Basic Qualifications:
• High School Diploma or equivalent
• Minimum 6 months of experience in a professional or military setting
• Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
• Ability to work holidays and weekends, including rotating shifts
Preferred Skills / Experience:
• Minimum 1 year of experience in a professional or military setting
• Active Social Media presence
• Strong problem-solving and troubleshooting skills
• Experience with confidential information collection and management Professional Skills
• Excellent communication (verbal and written), facilitation, and interpersonal skills
 • Passion for ensuring a world class user support experience
• Quick learner and adaptable to learn new processes, concepts, and skills
• Excellent organizational and time management skills
• Strong attention to detail, results-oriented, self-directed, and inquisitive
• Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
• Ability to remain neutral and review work as defined by policies and procedures and keeping personal bias aside.
 
 
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/ Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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