Job Description

Position Title:
IT Operation Manager (Multiple Positions) 

Responsibilities: 
IT Operation Manager (Multiple Positions)  (Accenture LLP; Atlanta, GA): Provide outage resolution support and restoration of services; manage Disaster recovery plans and Data retention policies; drive process improvement around existing support processes and remove any support roadblocks; ensure customer satisfaction; provide operational support; ensure production systems and devices are online and available within defined service level agreements. This includes non-business hours on-call support; participating in design reviews to verify that design meets quality standards and functional/technical requirements; making recommendations on functional and technical improvements to the application; coordination with the Offshore team, and team management for smooth delivery of the services; L3 Engineering escalation management; working across the Service Delivery Lifecycle on engineering solutions for new system roll-outs, major/minor enhancements; and ongoing maintenance of existing applications. Understand strategic direction set by senior management and implement methods and procedures set by management. Analyze and solve moderately complex infrastructure problems and create operational documents. Ensure roles and responsibilities of team members are well-defined, and obtain commitment of all involved. 

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Qualifications

BASIC QUALIFICATIONS: 

Must have a Bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.


ADDITIONAL QUALIFICATIONS: 

Of the required experience, 3 years of experience must be in each of the following: System Center Configuration Manager (SCCM), IIS, DNS/DHCP, and Active Directory; MS Windows Server Security and Administration, Server Builds using Remote Deployment tools; and DNS configuration, Clustering services, SAN storage, Terminal services, Server configuration compliance, Patch management, Vulnerability management, and User-Based and Role-Based security.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

     

To apply, please click the ‘APPLY’ button.  


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.   


Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

#LI-DNI

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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