Job Description

Organization: Accenture Federal Services
Location: Reston, VA


Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

IDAM Operations Analyst Job Responsibilities:

You are responsible for supporting cybersecurity systems integration efforts on large task orders for multiple government agencies by performing hands-on operational support for Privileged Access Management functions. You will also coordinate with other teams to support additional issue, problem and incident management activities as required. You will need to be familiar with the methodologies and tools used to support customer requirements and capabilities to monitor and protect privileged accounts in an organization's IT environments. You will work closely with solution engineers, testers, training teams, and the agencies themselves to ensure successful operations and maintenance of the existing and new capabilities.
  • Provide operations and maintenance (O&M) support and integration of privileged account security solutions in both lab and production environments.
  • Install and configure application updates, patches, and hotfixes. 
  • Support advanced troubleshooting activities requested by Tier II staff.
  • Coordinate, oversee, and participate in the installation, configuration, and support of COTS cybersecurity solutions within complex government environments, acting as the primary point of contact for support and integration-related access management issues. 
  • Coordinate with teams spanning a range of disciplines from systems engineering and IT operations to testing and quality assurance. 
  • Support the transition of new capabilities to operations in accordance with a System Engineering Life Cycle (SELC) and in coordination with software testing. 
  • Participate on matrix-managed team with operations, engineering, and others to generate root cause analyses (RCA), update tickets, and resolve problems and incidents.
  • Perform and update Standard Operating Procedures (SOPs) for operations and maintenance support.
  • Support and observe software testing activities to meet task order requirements.
  • Follow documented methods and practices to deliver effective, efficient, and professional operations support.
  • Recommend process improvements or operational efficiencies to drive increased value for the customer, the team, and the program.
  • Prioritize troubleshooting activities requested by Tier II staff, to include rapid installation and configuration of test systems to model customer environment.
  • Maintain the availability, integrity, and confidentiality of data across physical and logical solution boundaries in a multi-agency environment.
  • Participate in regular reviews with Service Design and Service Transition.
  • Coordinate with Agency's local engineering resources and OEMs for patching, upgrading, or renewing tool and sensor software and hardware.
  • Identify areas for improvement and optimization within existing data interfaces and transport mechanisms as part of continuous improvement initiatives.

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Qualifications

Basic Qualifications:
  • Bachelor's degree preferred
  • 5 years of experience in IT or information security, or equivalent combination of education and experience.
  • 3 years of experience in systems integration or implementation activities for security solutions within the identity and access management domain.
  • Experience with one or more of the following technologies/products: Identity Management, Security Information and Event Management (SIEM), Authentication and Single Sign On (SSO), SailPoint, CA PAM, CyberArk, Beyond Trust PAM, or other Privileged Access Management solutions
  • Background in information security systems with specific knowledge around access control and privileged access management
  • Hands-on Windows 2012 Server (or more recent) administration experience
  • Hands-on Active Directory and LDAP experience, especially with implementing HSPD-12
  • Functional understanding of TCP/IP networks and network boundary controls 
  • Functional understanding of the following protocols: TCP, UDP, DNS, NetBIOS, HTTP, HTTPS, SMTP, SNMP, SSH, SSL
  • Functional understanding of database concepts
  • Windows GPO management experience, including troubleshooting GPO conflicts
  • Proficiency with MS Visio, PowerPoint, Word, and Excel
  • Basic UNIX/Linux system administration experience preferred
  • Intermediate skill level with creating, modifying, and executing system script
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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