Job Description

Accenture Flex – SMB Customer Service Specialist (Denver, CO)

  

Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE’s 100 Best Companies to Work For and DiversityInc’s Top 50 Companies for Diversity lists. 

 

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities.  In addition to delivering innovative solutions for Accenture’s clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today’s biggest business challenges.  You will receive competitive rewards and access to benefits programs and world-class learning resources.  

 

Role Overview

As an SMB Customer Service Specialist, you will manage customer interactions to increase customer satisfaction and improve service quality.  As a member of Accenture Flex, the Specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.

 

As an SMB Customer Service Specialist, you will help support and expand Accenture client’s self-serve advertising customer base.  You will demonstrate the value of Accenture client’s advertising solutions and provide pre- and post-sales support for all self-service products. The team will conduct chat and email support for small and medium size companies that advertise for our social media client. You will provide specialized product and tool support for the client’s pixel advertising products to improve their experience and drive higher spend.

 

The role includes some or all of the following key responsibilities:

      Sense of achievement providing excellent customer service in an inbound customer contact environment

      Fulfilling work satisfying customer expectations in a way that also complies with best practices

      Demonstrating empathy by listening attentively to customer concerns.

      Maintaining high customer satisfaction ratings and adhering to service level agreements

      Professional development attending comprehensive paid training from 2 to 4 weeks upon hire

      Extensive post training coaching and support for up to 3 months

      Flexibility to select your assigned schedule every month based on your performance



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Qualifications

Basic Qualifications

      Minimum High School Diploma or equivalent

      Minimum 1 year of customer service experience

      Minimum 6 months of experience with chat and email

      Experience providing Business to Business Support services with emphasis on online   advertising sector or social media

 

Preferred Qualifications     

  • Bachelor’s Degree
  • Familiarity with online advertising products and digital media
  • Experience in providing technical support and basic technical troubleshooting to users or businesses  

  

Professional Skill Requirements

      Passionate about providing high quality customer support

      Excellent verbal and written communication proficiency with high attention to detail

      Ability to focus in a dynamic work environment and thrive while responding to evolving   product inquiries

      Exceptional grammar and typing accuracy skills

      Ability to prioritize tasks and work independently

      Great judgement and ability to problem-solve both with peers and independently

      Flexible work-hours: full-time, weekends, and late nights as needed

      Excellent listening and interpersonal skills

      Excellent troubleshooting and problem solving skills

      Good computer skills

      Dedication to continuous improvement and customer service excellence

      Professional customer service skills: solutions mindset, helping nurture passion for the   customer and customer experience

      Flexible and quick learners, able to adapt to continuously evolving client needs and   product updates.

      Demonstrated teamwork and collaboration in a professional setting; either military or   civilian

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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