Help improve the quality and safety of online content, while gaining hands-on job experience. Accenture Flex is hiring full-time employees to work as a Content Moderator on a fixed-duration project for one of our leading clients.
As a Content Moderator, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.
Day-to-day responsibilities may include, but are not limited to:
Serve as an advocate for the user community
Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality
Respond to user inquiries with high quality, speed, empathy, and accuracy
Understand and remain up-to-date with client policies and guidelines; resolve inquires according to defined policies and procedures
Fulfill base productivity and quality requirements
In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.
As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the world’s leading professional services organizations.
This is not a virtual/remote role; the work is based at the client premises in Silicon Valley, and requires a distinct level of professionalism. Relocation assistance is not provided.
Hours / Shifts
The role requires incumbents to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week. Depending on the team supported, location, and business needs, hours, shifts and the rotation schedule are subject to change. Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year, incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.
There is a 20% hourly rate premium for hours worked between 10:00 PM – 7:00 AM, weekends, and Local Public Holidays (as defined by Accenture and/or Accenture Flex).
Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks), depending on the group supported. During the training and initial ramp-up period, individuals will work day hours as determined by the team. Thereafter, they will transition to a rotating schedule.
Depending on location and hours worked, meals may be provided at no cost to the employee while working at the client site, which is subject to change.
- Must be fluent in Spanish
- High School Diploma or equivalent
- Minimum 6 months of experience in a professional or military setting
- Minimum 6 months of experience with software for office productivity, including Microsoft Outlook
- Ability to work holidays and weekends, including rotating shifts
- Active Social Media presence
- Strong problem-solving and troubleshooting skills
- Experience with confidential information collection and management
- Excellent communication (verbal and written), facilitation, and interpersonal skills
- Passion for ensuring a world class user support experience
- Quicker learner and adaptable to learn new processes, concepts, and skills
- Excellent organizational and time management skills
- Strong attention to detail, results-oriented, self-directed, and inquisitive
- Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities
The training phase is critical in setting you up for success, and it is expected, unless approved by your Team Lead, that you have perfect attendance.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
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