Job Location: NY - New York
Regional Description: Northeast
Job Number: 00694925 00694925_en
Software/Application Technology Support Associate Manager (Multiple Positions)
Software/Application Technology Support Associate Manager (Multiple Positions) (Accenture LLP; New York, NY): Communicate with the client regarding the system or application to accurately define issues, and to interpret and design a resolution. Support incident, issue, and outage management; investigation; and restoration. Monitor systems and trends to prevent occurrence of incidents, problems, and errors as well as improve overall performance. Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes. Operate IT production services according to management protocols and Service Level Agreements (SLAs). Support the infrastructure Service Management lifecycle. Provide operational support, ensuring production systems and devices are online and available. Analyze and solve moderately complex problems. Understand strategic direction set by senior management and implement methods and procedures set by management.
Must have a Bachelor’s degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT delivery.
• Of the required experience, 5 years of experience must be in each of the following: Utilizing Java, Linux, PL/SQL, CA Wily Introscope, WebSphere, Iplanet, Shell Scripting, and ObjectStore; utilizing Amazon Web Service; Central Reservation Systems and Revenue generating channels in Hospitality domain; and continuous improvement initiatives, including Automation, optimizing environments for operations stability, deep dive on incident reduction, and improving SLA. Of the required experience, 4 years of experience must be in each of the following: Managing mission critical applications, including Booking, Inventory, Rates, Availability, Data Quality engines, and Accounts in Application Outsourcing model across multiple locations; and managing SLA and driving root cause analysis.
• Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.
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