Job Description

Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Accenture Operations delivers continuous, rapid fire innovation and new business capabilities that meet —and redefine—the needs of the digital era. You’ll help our clients—including 94 of the Fortune 100 and governments around the world—transform their technology infrastructures using resources that range from cloud, data centers and workplace to networks, security and managed services.
 
Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise-strategic, industry, functional, technical-in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting. Typically, Consultants work at client sites, which often requires travel.
 
Job Description:
 
Accenture’s Intelligent Cloud & Infrastructure (ICI) Managers provide project management and technical expertise to partner with our clients to plan, analyze, design, test, and deploy enterprise scale end-to-end infrastructure transformation solutions.  ICI professionals can span multiple areas of expertise as they work with different client teams on different engagements.  ICI Professional are infrastructure generalists with an expertise in one or more of our core practice areas: Workplace and Collaboration, Network Technology, Service Management and Cloud/Hosting.
 
Key Responsibilities:
  • Participate on a team designing, building and/or testing infrastructure and cloud infrastructure focused solutions.
  • Develop and deliver strategies and solutions for enterprise infrastructure operations.
  • Thoroughly document all facets of infrastructure solutions.
  • Apply Accenture methodology, Accenture reusable assets, and previous work experience to delivery consistently high-quality work.
  • Deliver written or oral status reports regularly to project leadership and/or client.
  • Stay educated on new and emerging market offerings that may be of interest to our clients.
  • Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understand the strategic direction set by senior management as it relates to team goals.
  • Use considerable judgment to define solution and seeks guidance on complex problems.
  • Manage teams and/or work efforts (if in an independent contributor role) at a client or within Accenture.
  • Support the efforts for constant cross-training and collaboration, as well as mentoring other "future SMEs"
  • Extensive travel may be required.

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Qualifications

Basic Qualifications
All Accenture ICI Managers are expected to meet the following general qualifications:
Accenture ICI Managers are expected to meet the below qualifications in one or more of the following focus areas:
Workplace and Collaboration
  • Minimum of 4 years of professional experience in 3 of the following areas:
    • Collaboration Technologies (O365, Email, Skype, Cisco WebEx, G-Suite)
    • Mobility Technologies (InTune, Airwatch)
    • Laptop Asset/Patch Management (SCCM, Jamf, Lamda, HPCA)
    • Single Sign-on (Microsoft, Okta)
    • Core Workplace Services (AD, DNS, DHCP, File Services, Print Services)
    • Cloud Storage (OneDrive, Box, Google Drive)
    • Computer Workspace Lifecycle Management (Upgrade management for Windows, OSX)
    • Virtualization Technologies (VMWare, Citrix, Azure, AWS)
 
Network Technology
  • Minimum of 3 years of professional experience in 2 of the following areas:
    • LAN/WAN Technologies (Viptela/Velocoud/Meraki)
    • Data Center Network Technologies (load balancers, firewalls)
    • Network programming (REST API)
 
Service Management
  • Minimum of 4 years of professional experience in 3 of the following areas:
    • Infrastructure Automation, including:
      • IT teams in identifying and executing automation opportunities
      • Infrastructure-as-code, orchestration of scripted processes, and/or containers
      • Use of agile approaches to create and execute automation initiatives
    • Service Management Transformation
    • Cloud Operating Model
    • ServiceNow, Service Assurance Toolsets
  • Possess an understanding of IT Service Management (ITSM) principles, ITIL guidelines and how operations automation helps improve IT services and ITSM processes
Cloud/Hosting
  • Minimum of 4 years Infrastructure (Server, Storage, and Database) discovery, design, build, and migration experience.
  • Minimum of 4 years of professional experience in 3 of the following areas:
    • Server Operating Systems (e.g. Microsoft Windows, Unix, Linux, etc.)
    • Storage (EMC, NetApp, Glacier, S3, etc.)
    • Virtualization Platforms (e.g. VMware, Hyper-V, etc.)
    • Cloud Computing and Storage (AWS, Azure)
    • Workload Migration Automation Tools (Double-Take, Racemi, etc.)
    • Cloud Management Platforms (vRealize, Gravitant, etc.)
    • Infrastructure Automation (Puppet, Chef, Ansible)   
    • Collaboration (Microsoft SharePoint, Skype for Business, Yammer, OneDrive)
    • Service Management as it relates to Cloud/Hosting (ITSM, ITIL, Service Now)
 
 Preferred Skills:
  • MBA or MIS advanced degree
  • Infrastructure technology certifications including but not limited to AWS/Azure/Microsoft Collaboration/Cisco
  • Previous Consulting or client service delivery experience.
  • Personnel development experience (hiring, resource planning, performance feedback, etc.).
  • Financial forecasting, budgeting and tracking
  • Experience with Business Case creation
Professional Skills Requirements:
  • Excellent communication skills (both written and oral).
  • Strong interpersonal skills.
  • Ability to be flexible and work analytically in a problem-solving environment.
  • Attention to detail.
  • Strong organizational & multi-tasking skills.
  • Strong analytical skills and thought processes.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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