Job Description

 

Join Accenture Consulting and you’ll work alongside fellow industry experts to lead transformational projects and define cutting edge solutions, solving our client’s most complex issues. And because our clients span the full range of industries, you’ll have the opportunity to pursue your passion, hone your expertise and deepen your knowledge. 
As a Consulting practitioner, you’ll shape the future of 96 of the 137 Resources companies listed in the Fortune Global 500, including companies in Oil & Gas, Utilities, Chemicals, and Natural Resources, such as Metals & Mining, Forestry.
 
Develop and deliver the next generation of Oracle solutions using innovation-led design thinking, agile development methodologies and new intelligent technologies, such as IoT, analytics, automation and AI.
 
There has never been a better time to join our team of 54,000+ Oracle experts, where you’ll:
Drive end-to-end innovation. Gain early access to Oracle innovations through our unparalleled program of collaboration.  Accenture is Oracle’s #1 systems integrator globally for 12 years running and a proud Global Cloud Elite and Platinum-Level member of the Oracle Partner Network.
Lead the Journey to Cloud. Define and implement Oracle Cloud solutions on large, complex client projects with a scope unsurpassed in the industry. Deliver award-winning work. Accenture has won more than 145 Oracle awards since 2003—more than any other systems integrator.
Learn and Grow Continuously. Benefit from unmatched training and development including workshops and training to secure Oracle certifications, expert-curated learning boards and Oracle Cloud Academy training on sales and delivery excellence.Advance your agenda. Grow your career as far as your ambition takes you. We provide real-time performance feedback based on your strengths – not statsThrive in diversity. Succeed in an organization that actively promotes networking and mentorship among all communities. Join Accenture and be empowered with innovative tools, continuous learning and a global community. 

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Qualifications

The Oracle CX Delivery Lead will have responsibility for managing a program or workstream within a program.  The candidate should have 2-3 years of Oracle Customer Experience (CX) knowledge, worked within the CX, CRM or Digital space for 5+ years, and have 7-10 years of Project Management experience.   The candidate must be client facing, able to work across functional and technical areas, familiar with off-shore delivery models, and have proven experience in leading large projects or programs.
 
Must Have Skills
  • Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud
  • Customer Relationship Management (CRM), Customer Experience (CX), Digital Marketing, eCommerce, or User Experience
 
Key Responsibilities
  • Manage delivery of projects across full software delivery lifecycle (SDLC) or through Agile methods
  • Manage, ensure quality, and obtain approvals of deliverables including:   Project Plan, Solution Blueprint, Requirements, Design Documents, Test Scripts, Deployment Plans, Change Management Plans
  • Manage Budget, Project Plans, and Change Request to ensure financial commitments and on-time delivery
  • Manage, coordinate, and support kick-off meetings, workshops, quality reviews, and other cross-team activities
  • Ensure quality of delivery through management of client expectations, adhering to delivery standards, and conducting detailed quality reviews
  • Ability to estimate effort, create proposals, and support sales pursuits
 
Experience/Skills Required
  • Minimum 7+ years of experience in Project and Program Management
  • Minimum 5+ years experience in Customer Relationship Management, Customer Experience
  • Minimum 2+ years experience with Oracle Customer Experience (CX) Cloud products
  • Strong analytical, written, and oral communication skills; process oriented.
  • Ability to manage teams and processes globally.
  • Excellent problem solving skills
  • Ability to build strong relationships and serve as trusted advisor
  • Ability to work in a dynamic environment.
  • Strong Excel, Word, MS Project, and Powerpoint skills

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Locations

DC,DC - Washington,FL - Tampa,GA - Atlanta,GA - Norcross,GA - Tucker,NC - Charlotte,NC - Raleigh,SC - Charleston,VA - Alexandria,VA - Arlington

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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