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Business Design Lead – Fjord

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00685540


- Job description


Thanks to a unique partnership with Accenture Interactive, we’re able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world. 


We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do 


At Fjord, the Business Designer diagnoses and delivers people centric strategy based on properly defined and measurable business goals, a sound business model and positioning, and carefully aligned with the client’s organizational and institutional drivers and the broader business ecosystem. Works collaboratively with other disciplines and with clients to ground innovative services in a business context. 


Unleash the Fjordian inside because you are… 

  • Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative 
  • A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team 
  • Comfortable with ambiguity in a fluid organization 
  • Ready to collaborate on products and services that change the way our clients do business creating service at scale 
  • Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery 


Role Description:  

A professional in this position, at this level within Fjord Accenture Interactive has the following responsibilities: 


  • Establish people-centric business strategies for our clients, fusing the practices of design and strategy to structure the business impact of design at a strategic, operational, and organizational level.  
  • Lead business design activities, including client workshops, stakeholder interviews, business intelligence gathering, creative brainstorms, visioning, and KPI development. Manage business design relationships with partners and clients, owning one client relationship at a time.  
  • Assume responsibility for the overall business point of view and guide others in the process of research and synthesis.  
  • Guide the project and act as a liaison with Accenture counterparts and clients to ensure all business needs and expectations are being met.  
  • Produce business design deliverables at the project and account level, and provide business design coaching to the wider design team in project and business development contexts, overseeing the work of the team.  
  • Build the business through cultivating key client relationships and selling in related work.  
  • Participate and contribute to external and internal design communities as a Fjordian. 

Basic Qualifications 

These are the minimum requirements for an aspirant to be considered for the position applying to: 

  • 7 years’ experience focused on client and business development in a design agency or consulting firm 
  • 7 years of thought leadership experience in exposure to multi-channel approaches and design areas including physical and connected 
  • 5 years’ experience in growth strategy focused on one or more of the following areas; market penetration, market and product expansion, diversity strategy 
  • 3 years’ experience demonstrated success leading multiple cross-discipline teams 

Preferred Qualifications 


  • MBA or equivalent experience 
  • History of tackling and solving complex business challenges; a strong personal mission to help find truths and challenge orthodoxies 
  • Nascent mastery of the Business Design landscape, including but not limited to design intelligence, measurement, KPIs, organizational change, venturing, design storytelling, design thinking, culture change, coaching, business/investment case generation, and product management.  
  • Understanding (but first-hand experience not necessary) of basic programming languages such as HTML and CSS through the most recent version.  
  • Prior experience using agile thought methodology 
  • Experience bringing Design solutions and products to market 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.

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