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Salesforce Management Consulting Manager

Job Location: GA - Atlanta, TX - Dallas

Regional Description: Southwest

Job Number: 00684644


- Job description

Accenture’s Customer Insight & Growth group keeps the customer front and center in our thinking, in name and in practice. We leverage our vast Accenture network combined with our unique ability to channel our process engineering, creative, analytics and technology platform skills into effective solutions that bring measurable value to our clients. Our ultimate goal is to help clients identify and accelerate growth opportunities within their businesses. 
If you want to significantly impact the customer experience and be at the forefront of front office transformation, then Accenture’s Customer Insights & Growth practice is the place for you.
As a Manager in Customer Insight & Growth, your responsibilities could include:
  • Creating and shaping industry-leading business transformation solutions and delivery teams that differentiate clients from their competitors
  • Providing subject matter expertise to senior clients on key methodologies, approaches and market trends in the industry
  • Developing deep relationships with clients and becoming a trusted advisor to senior leaders including the C-Suite
  • Driving internal practice development, business development opportunities, and proposals to both existing and new clients
  • Leading customer experience-led business transformation for a client’s enterprise, impacting multiple functions
  • Advising clients on key methodologies, approaches and market trends in the industry
  • Developing and maintaining relationships with key client decision makers and supporting business development efforts
  • Engaging with clients to design the future operating model and/or technology roadmap for their marketing and sales functions
  • Leading Design Thinking sessions as an approach to solving client and industry challenges
  • Managing delivery of project team’s workplans, status reports, and all deliverables
  • Working on projects such as Customer Experience Optimization, Digital Marketing Strategy & Campaigns, Personalization, Contextualized Interactions, Trade Promotion, Commerce, Digital Content, and other initiatives that impact how companies’ market, sell and provide customer services
What are we looking for?
  • Confident individuals who have comfort with ambiguity and aren’t afraid to test & learn new ideas (that sometimes fail)
  • Experience leading a team of consultants and delivering results which exceeded client expectations through creative and breakthrough solutions
  • The ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner
  • Flexibility and the foresight to prioritize work based on impact to goals and outcomes
  • Self-motivated, independent individuals who have a desire to be client-facing and develop a career that involves being at the forefront in communicating to C-suite individuals
  • Strong interpersonal, team building, and organizational skills with senior levels of an organization
  • High energy, self-motivation and the leadership to inspire and motivate others
  • Desire and ambition for new challenges and growth opportunities
Basic Qualifications:
  • Minimum 5 years of Consulting or equivalent industry experience
  • Minimum of 2 years of experience managing teams/work streams across multiple stages of the project lifecycle
  • Experience within one of the consumer products, life science or retail industries
  • Ability to travel to US client sites as needed
  • Bachelors' Degree required 
Preferred Qualifications:
  • Platform experience on SAP C4C
  • Leading program workstream teams onshore and offshore engaging with director level clients
  • Scoping and delivering innovative transformation services Application of Design Thinking as an approach to client problems
  • Delivery an excellent omnichannel experience for customers
  • An awareness of key methodologies, approaches, competitive landscape and market trends
  • Well-developed analytical skills and the ability to synthesize large amounts of information
  • Excellent oral, written and communication skills
  • Retail industry experience (sales, marketing, digital channels, supply chain, pricing, customer experience, store operations, merchandising, etc...)
  • Customer Goods and Services industry experience (sales, product development, marketing, pricing, customer experience, Trade Promotion etc...)
  • Industrial industry experience (OEM, sales, marketing, pricing, store operations, customer experience, etc...)
  • An awareness of key methodologies, approaches, competitive landscape and market trends in the consumer products industry
  • Well-developed analytical skills and the ability to synthesize large amounts of information
  • Experience working through organizational change, with a demonstrated track record of continuing responsibilities, creativity, and innovation
  • A transparent and well-defined approach career progression, with a focus on your strengths, continuous learning, and on-going mentoring from senior colleagues
  • Opportunity to work alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and cutting-edge tools
  • Access to leading-edge technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
  • Flexible work arrangements and competitive benefits
  • Opportunities to make a difference to the communities in which we work and live
  • Fast-paced progression with commensurate rewards
  • Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process

Accenture is committed to providing veteran employment opportunities to our service men and women 

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