Job Description

Are you ready to join our Customer Insight & Growth practice to transform how businesses connect with their customers?  Can you drive change within sales, service and marketing, with a specific focus on how companies market, sell and provide service to their customers?  Our clients are transforming to cope with the new realities of digital. They are investing in whole new business models – this is reinventing marketing, sales, service and channels with digital embedded throughout and the customer at the heart of everything. Do you want to focus on the top-line growth of our clients and use your industry knowledge and experience to solve client issues by designing and implementing solutions in customer experience, sales and service, commerce and analytics? 
A critical part of our Management Consulting team is our Customer Insight & Growth practice within our Resources Team.  You’ll help Oil/Gas, Metals, Mining, Pulp & Paper, Energy and Utilities clients put customer needs at the center of their decision making and accelerate their growth agenda leveraging innovative commercial strategies at the intersection of business and technology. Articulating customer strategies and vision for our clients’ customer experience, shaping sales effectiveness and sales transformation agendas and/or redefining our clients’ marketing and customer service mandates in an omnichannel digital world, are at the core of what we do. 

Our Customer Insight & Growth professionals apply deep customer strategy development to architect value, optimize channel management, apply operating model architecture skills, influence through insights and partner with our clients to make bold decisions on priority C-Suite issues. Our consultants blend deep industry expertise while considering emerging trends and technologies from cross-industry to solve front-office issues that deliver profitable growth.

Our consultants can expect to:
  • Provide strategic guidance to solve complex business problems
  • Deliver high-quality solutions across multiple industries
  • Work with cutting edge technology
  • Engage in a variety of projects ranging both in size and scope
  • Receive continuous training and career development support
Your Role: Consultant-Level – Management Consulting – Customer Insight & Growth
 
As a Consultant in our Customer Insight & Growth practice, you will often be helping to solve key business problems and challenges by enabling Sales, Commercial Trade Promotion Management, Marketing Customer Service transformation, painting a picture of, and charting a journey from the current state to a “to be” enterprise environment.

There will never be a typical day at Accenture, but that’s why people love it here. The opportunities to make a difference within exciting client initiatives are limitless in this ever-changing business landscape. Here are just a few examples of work you would be doing:
  • Helping to shape the agenda of the VP of Marketing, Sales, Service, and Digital
  • Providing input into the design and implementation of Sales, Commercial, Marketing Customer Service solutions.
  • Conducting assessments to help to identify vulnerabilities in the current state of our clients.
  • Assisting in the development of a comprehensive customer strategy and design that considers digital and omnichannel interaction models to personalize the customer experience.
  • Designing and implementing customer loyalty retention programs, smart service and marketing traffic generation.
  • Identifying and implementing end to end customer solutions which may include changes to processes, policies, incentives/compensation, and enhanced technology capabilities.
  • Developing and tracking to a business case, measuring the value generated from improved customer experience and/or reduced cost-to-serve.

Smart New Digital Services for Schneider Electric
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Qualifications

Basic Qualifications:  
  • Minimum of 2-3 years’ experience in customer strategy development and implementation work, such as in defining and transforming B2B or B2C customer marketing, sales or service across interaction channels (e.g., digital marketing, retail, agent models) to help deliver an omnichannel experience for customers
  • Passion for technology trends (e.g., Internet of Things, Mobility, Cloud Integration, Analytics)
  • Ability to work creatively and analytically in a problem-solving environment.
  • Minimum of 2 years of consulting experience
  • Minimum of 2 years of project management experience
  • Bachelor’s Degree or equivalent
  • Ability to meet weekly travel requirements, typically Monday through Thursday
  • Resource industry (Oil/Gas, Chemicals, Utilities) experience and/or knowledge preferred, not required
Preferred Qualifications:
  • Proven success in contributing to a team-oriented environment
  • Excellent leadership, communication (written and oral) and interpersonal skills.
  • Experience in sales, marketing, front office and/or customer strategy
  • Demonstrate understanding of the Resources industry landscape and business
  • Ability to translate client pain points into strategic, operational and/or technological solutions.
  • Knowledge of and experience with integration architecture, data and data management
  • Understanding of coding languages (e.g., AmScript, Apex Visual, HTML) and how they can be used help business operations 

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

Locations

MA - Boston,MD - Baltimore,NJ - Florham Park,NY - New York,PA - Philadelphia,PA - Pittsburgh

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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