Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 475,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.

Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. The Management Consultant reengineers business processes to drive efficiency and optimize the client's business, within a function, industry, technical and/or digital area.

Job Description

Industry Applications-RESOURCES OU professionals design, implement and deploy packaged software solutions that have been developed to accommodate unique industry business and management processes, regulatory requirements and other business needs within the Utility Industry.

A professional at this position level within Accenture has the following responsibilities:

  • Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems.
  • Understands the strategic direction set by senior management as it relates to team goals.
  • Uses considerable judgment to determine solution and seeks guidance on complex problems.
  • Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture.
  • Determines methods and procedures on new assignments with guidance.
  • Decisions often impact the team in which they reside.
  • Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture during the project delivery.
  • Delivers Customer Transformation projects.
  • Support sales opportunities (RFPs or sole sourced).
  • Actively contribute to our Energy Retail & Customer Service Utility Industry Consulting offerings and assets.

Smart New Digital Services for Schneider Electric
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Qualifications

Basic Qualifications

  • Must have previous experience in: Customer Service project delivery
  • Minimum of 2-3 years’ experience in Sales and/or Service Transformation programs
  • Minimum of 2 years of consulting experience
  • Minimum of 2 years of project management experience
  • Bachelor's Degree or equivalent
  • Ability to meet travel requirements, typical travel is weekly, Monday through Thursday to client location

Preferred Qualifications

  • Utilities customer service experience - operations or consulting
  • Experience with leading strategic initiatives to drive transformation within utility customer service organizations
  • Digital customer service transformation experience is a pre-requisite
  • Deep understanding of strategic value levers relevant to utility industry
  • Experience working with Director and VP+ level client stakeholders
  • Demonstrated experience and ability to develop strategic road maps and strategies
  • Deep expertise in problem solving and structuring, (logical and analytic capabilities)
  • Significant experience with resolving issues associated with improving operating and strategic performance
  • Demonstrated attention to detail and commitment to timelines and budgets
  • Demonstrated ability to 'get stuff done' in a short period of time at high quality
  • Demonstrated ability to lead a diverse set of team members through projects
  • Demonstrated ability to build, extend and maintain senior client relationships
  • Strong executive presence and client building / influencing skills
  • Exceptional communication and team building / mentoring skills

Traits

  • Self-starter and entrepreneurial
  • Creative yet with attention to detail
  • Collaborative team worker
  • Ability to network and utilize a broader network to deliver results
  • Follow through
  • Tenacity
  • Ability to manage timelines and deliver according to tight deadlines with high quality

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

 

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

 

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

 

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Locations

CA - El Segundo,CA - Los Alamitos,CA - Los Angeles,CA - San Diego,CA - San Francisco,CA - San Jose

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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