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IT Customer Service Representative - Chicago, IL

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00678643

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- Job description

Career Track:  Client Delivery & Operations
Role:  IT Customer Service Representative
Location:  Chicago, IL
 
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
 
Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.
 
Job Description
Workplace and Collaboration professionals develop and deliver end-user computing solutions to transform, migrate, remediate and deploy workplace technologies, such as desktops, laptops, tablets, smart phones, point-of-sale (POS) and other devices. Minimize one-time transformation and ongoing management costs, while optimizing enterprise collaboration and information sharing. Build good trust-based relationships with key customers & customer groups when providing support needs, actively seeking out and responding to customer feedback.  Ensure that a strong customer service ethos is provided as part of overall service provision.
 
A professional at this position level within Accenture has the following responsibilities:
  • Configure and deploy machines (Macs & PCs) for new joiners, which could also include:  internal rentals, internal transfers, GCP transfers, and PC upgrades.
  • Monitor ESA for new joiners and Snow for rentals and upgrades
  • Update the asset management tool to accurately account for movement of IT hardware in accordance with asset management processes.
  • Produce and maintain regular reports of New Joiner activities using Accenture tools.
  • Manages Accenture provisioned IT assets and equipment, working to agreed processes, polices and security standards using knowledge of internal service operations and business requirements.
Basic Qualifications
  •  Minimum 2 years of experience in Customer Service role
  •  Minimum 1 year of experience with Windows 10
  •  Minimum 1 year of experience with Hardware/Software configuration and trouble shooting
 
Professional Skill Requirements
  •  ServiceNow experience
  •  Good financial acumen and financial analysis and diagnosis skills.
  •  Proven success in contributing to a team-oriented environment.
  •  Proven ability to work creatively and analytically in a problem-solving environment.
  •  Excellent leadership, communication (written and oral) and interpersonal skill.
  • Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)
  • Strong organizational skills.
  • Strong written and oral communication skills.
  • Excellent analytical and problem-solving skills 
Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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