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Operations Account Support Specialist

Job Location: PA - Philadelphia

Regional Description: Northeast

Job Number: 00674003


- Job description

The Company:


Accenture is one of the world’s leading providers of sourcing and procurement services, we help our clients architect, build and operate high performance procurement organizations through our global and flexible solutions. At Accenture, we partner with forward-thinking business leaders of the world’s most dynamic companies, to transform procurement and drive sustainable changes to their cost structures.


As one of the leading procurement Business Process Services specialists, Accenture excels at helping companies build the foundation for long-term growth. We are committed to delivering exceptional service through our exceptional people, and as an employee you’d enjoy a fulfilling career in an innovative environment where challenging and interesting work is part of daily life.


Join Accenture and help transform leading organizations and communities around the world.  The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture, and make delivering innovative work part of your extraordinary career.


Accenture people build careers in four different areas of our business: Consulting, Technology, Business Process Services and internal Corporate Functions.  Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.


Business Process Services professionals work on projects across a range of business processes, business applications and information technology.  They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process services, including finance and accounting, procurement and human resources. Depending on the role, Business Process Services professionals may be based at a client’s office or in one of Accenture’s 50 delivery centers around the world. 


The Position:


Operations Account Specialist will be aligned to Accenture’s fastest growing business segment – Accenture Operations.  You will be part of Accenture’s market leading procurement organization driving significant and tangible value by impacting bottom-line results that can support our client’s strategic objectives like sustainability, innovation & growth.  The Operations Account Specialist will support the program management team dedicated to one of our Fortune 500 customers. In this capacity, you will work on site to support a wide range of management activities and projects that enable our team to consistently meet and exceed customer expectations. Specifically, you will:


  • Manage monthly measurement and reporting of savings and other results and track overall progress against our agreement
  • Assist and or lead process improvements to address key program challenges and to increase our ability to deliver upon our commitments
  • Develop and manage internal communications across the account team
  • Manage the on boarding and assimilation of new team members
  • Participate in the execution of special initiatives to fulfill customer commitments
  • Pursue and develop relationships with customer stakeholders across the account

Basic Qualifications: 

  • Bachelor’s Degree
  • Minimum 5 years’ project management experience in a corporate and/or professional services environment  


Preferred Qualifications: 

  • Bachelor’s Degree in Business, Supply Chain, Sourcing, Procurement
  • Post-graduate Degree preferred
  • Excellent communication, organization time management and problem-solving skills
  • Strong analytical skills (spend analysis, savings opportunity assessment)
  • Data cleansing and management experience
  • Strong customer relationship management skills
  • Proficiency with Microsoft Word and Excel
  • Adaptable management style to conform to the varied corporate cultures and organizational structures of our customers
  • Eagerness to contribute in a team-oriented environment
  • Ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Understanding of strategic sourcing, process supplier implementation and change management best practices is a plus
  • Knowledge of procurement operations is a plus 

Professional Skills: 

  • Proven ability to work independently and as a team member
  • Excellent communication skills - written and verbal including formal presentation skills.
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Good organizational, multi-tasking, and time-management skills
  • Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers
  • The ideal candidate will be a highly motivated independent self-starter who thrives on challenge and delivering exceptional results
  • The ideal candidate must possess a desire to learn and deliver as a true team player 

Travel Requirements: 

  • This position requires travel up to 75% to the customer business unit locations

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. 


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.


Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.


Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran employment opportunities to our service men and women.


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