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Application Support Senior Analyst

Job Location: NC - Raleigh

Regional Description: Southeast

Job Number: 00672931

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Software Engineering professionals work across the Service Delivery Lifecycle to analyze, design, build, test, implement and/or maintain multiple system components or applications for Accenture or our clients.

The Application Support Senior Analyst acts as software detectives, they provide a dynamic service identifying and solving issues within multiple components of critical business systems. Dedicated to quality, they use their problem solving skills to keep our world class systems delivering value to our clients by maintaining custom and/or software application code. They work in challenging and dynamic environments. They also increase efficiency by optimizing work across one or more clients.

Job Description

A professional at this position level within Accenture has the following responsibilities:
Analyzes and solves problems that are lower complexity and may be routine in nature, requiring varied responses depending on the situation. 
Interacts with peers within Accenture before updating supervisors. Likely has some interactions with non-management levels at the client and/or within Accenture. 
Receives minimal instruction on daily work tasks and a moderate level of instruction on new assignments.
Decisions impact own work and may impact the work of others. 
Individual contributor and/or oversees a small work effort and/or team.


Basic Qualifications

  • Minimum of 1 year of production support experience 
  • Minimum of 1 year of Unix/Linux AND SQL scripting experience
  • Must have experience handling level/tier 2 support for the production applications/systems
  • Bachelor’s degree required

Preferred Qualifications

  • Good analytical, problem solving and troubleshooting skills
  • Familiar with Incident / problem / change management process

Professional Skill Requirements

  • Proven success in contributing to a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment
  • Excellent leadership, communication (written and oral) and interpersonal skills

All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 


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