ARE YOU READY to step up to the New and take your technology expertise to the next level?
Who we are
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn’t mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to unlock hidden value. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. And we drive success in a new business architecture that disrupts conventional practices. Join our Emerging Cloud Technologies team, where you’ll have the opportunity to drive innovation and impact for our clients through the implementation and management of industry-leading Voice of Customer (VOC) and Customer Experience (CX) technologies.
Who will be successful at Accenture
It’s not just what you know or where you’ve been that propels success at Accenture: It’s who you are, fundamentally, as a human being. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You’re proactive and collaborative; a leader with communication skills and the ability to build strong relationships. You’re motivated to improve and believe you can learn anything. You’re a creative problem solver with the cognitive flexibility to navigate uncertainty. And you have insight into your own patterns of thinking, until your kaleidoscope of thoughts lands on an elegant way to reframe and improve the situation at hand. In fact, breakthroughs like that are your main metric of success.
This is an opportunity to engage with one of the fastest growing teams, our Emerging Business group, within Accenture Technology. The Customer Experience/VOC Consultant will help deploy and manage VOC technology platforms for leading companies across industries and around the world. You will work with cutting-edge technologies to design and implement client solutions that address real business needs and drive real business impact, ensuring successful and consistent delivery for Accenture’s clients. Projects may include Accenture industry partners such as Medallia, Gainsight, Salesforce and others.
We can hire for this role almost anywhere in the US, as long as you are willing and able to travel domestically approximately 60-80% of the time to meet client and project needs.
Typical Day Snapshot – Customer Experience/VOC Consultant
New challenges and opportunities arise every day for our Customer Experience/VOC Consultants, and their roles will vary based on the projects on which they are engaged. This exciting work will require our Customer Experience/VOC Consultant to:
- Design and implement solutions using cutting-edge business technology, including Medallia, Gainsight, Salesforce and other CX/VOC tools in our ecosystem
- Work with Accenture team members, offshore teams and client teams to ensure consistent and successful implementation and program management
- Build customer relationships while leveraging your delivery expertise to improve customer programs, support customer meetings and provide program and delivery guidance
- Work across the life-cycle of a project including the selling, planning, designing, configuring, testing and implementing of VOC solutions and processes
- Work with client teams in resolving technical/system-related inquiries