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Customer Experience/Voice of Customer Consultant - Accenture Technology

Job Location: CA - Los Angeles, IL - Chicago, MA - Boston, NY - New York, OH - Cincinnati, TX - Dallas, TX - Houston

Regional Description: Midwest

Job Number: 00671415

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- Job description

ARE YOU READY to step up to the New and take your technology expertise to the next level?
 
Who we are
 
We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn’t mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to unlock hidden value. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. And we drive success in a new business architecture that disrupts conventional practices. Join our Emerging Cloud Technologies team, where you’ll have the opportunity to drive innovation and impact for our clients through the implementation and management of industry-leading Voice of Customer (VOC) and Customer Experience (CX) technologies.
 
Who will be successful at Accenture
 
It’s not just what you know or where you’ve been that propels success at Accenture: It’s who you are, fundamentally, as a human being. We prize diversity in backgrounds and perspectives. Whatever your unique qualities, a few key traits should apply: You’re proactive and collaborative; a leader with communication skills and the ability to build strong relationships. You’re motivated to improve and believe you can learn anything. You’re a creative problem solver with the cognitive flexibility to navigate uncertainty. And you have insight into your own patterns of thinking, until your kaleidoscope of thoughts lands on an elegant way to reframe and improve the situation at hand. In fact, breakthroughs like that are your main metric of success.  
 
Job Description
 
This is an opportunity to engage with one of the fastest growing teams, our Emerging Business group, within Accenture Technology. The Customer Experience/VOC Consultant will help deploy and manage VOC technology platforms for leading companies across industries and around the world. You will work with cutting-edge technologies to design and implement client solutions that address real business needs and drive real business impact, ensuring successful and consistent delivery for Accenture’s clients. Projects may include Accenture industry partners such as Medallia, Gainsight, Salesforce and others. 
 
We can hire for this role almost anywhere in the US, as long as you are willing and able to travel domestically approximately 60-80% of the time to meet client and project needs.
 
Typical Day Snapshot – Customer Experience/VOC Consultant
 
New challenges and opportunities arise every day for our Customer Experience/VOC Consultants, and their roles will vary based on the projects on which they are engaged. This exciting work will require our Customer Experience/VOC Consultant to: 
  • Design and implement solutions using cutting-edge business technology, including Medallia, Gainsight, Salesforce and other CX/VOC tools in our ecosystem
  • Work with Accenture team members, offshore teams and client teams to ensure consistent and successful implementation and program management
  • Build customer relationships while leveraging your delivery expertise to improve customer programs, support customer meetings and provide program and delivery guidance
  • Work across the life-cycle of a project including the selling, planning, designing, configuring, testing and implementing of VOC solutions and processes
  • Work with client teams in resolving technical/system-related inquiries
 Basic Qualifications
  • 1-3 years of experience delivering and/or supporting software and digital implementations
  • 1-3 years of hands-on, technical expertise with Medallia, Gainsight, Salesforce or other software/SaaS technologies
Professional Skill Requirements 
  • Basic or better knowledge of CX/VOC and the ability to apply that to solutions is preferred
  • Exceptional communication, interpersonal and analytical skills and strong attention to detail
  • Customer oriented and great at building and maintaining client relationships
  • Proven ability to work creatively and analytically in a problem-solving and team environment
  • Desire to work in an information systems environment
  • Strong technical problem-solving abilities and passion for learning, from learning new products, industries, and technical skills to honing client-facing skills
Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
 
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
 
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
 
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
 
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
 
Accenture is committed to providing veteran employment opportunities to our service men and women.

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