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Media Partnership- Quality Auditor

Job Location: CA - San Francisco

Regional Description: West

Job Number: 00666650

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

Performance, Risk and Quality professionals ensure high performance is delivered for Accenture and our clients through performance optimization and continuous improvement, quality and risk management.

 

Key Responsibilities:

  • Monitoring of calls, delivery of feedback for all Evaluated Calls
  • Complete the required number of quality assurance audit
  • Maintain quality sheet with the details of each call
  • Conducting Calibrations and sharing QA Reports Decks with the concerned stakeholders
  • Ensure the delivery of Quality SLA s Testing tool management, QA procedures and training to personnel
  • Maintenance of test cases Conduct periodical quality test so that the team has the knowledge to execute their work correctly
  • Report to the management team identified error trends on a daily basis
  • Identify root causes for errors, reduction in quality performance and customer dissatisfaction and recommend solutions to improve overall customer satisfaction and improve agent quality

 

Basic qualifications:

  • Minimum of 2 years in quality assurance practices & processes

Preferred Qualifications:

  • Experience in Testing Methodologies White box, black box, Manual, Automation Proficient in MS Office Suite
  • Experience as QA with a leveling plan in practical and theoretical elements
  • Background in having worked in social media ecosystem and functioning of media partnerships is desirable

Professional Qualifications:

  • Resourcefulness and creative thinking
  • Adaptable to learn new processes, concepts, and skills
  • Ability to work in a fast-paced deadline driven environment
  • Ability to clearly and effectively communicate
  • Ability to summarize and present articles for ease of understanding

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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