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Content Review Agent

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00664351

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description:

As a Content Review Agent, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society. 


Day to day responsibilities may include, but are not limited to:

  • Serve as an advocate for the user community
  • Investigate and resolve issues regarding content that is reported for account support and/or safety flag for action, and resolve within agreed upon turnaround times and standards of quality
  • Respond to user inquiries with high quality, speed, empathy, and accuracy
  • Understand and remain up to date with client policies and guidelines to resolve inquires according to defined policies and procedures
  • Fulfill base productivity and quality requirements

In the context of this role, individuals may be exposed to potentially disturbing content, and will need a level of resilience and maturity.  We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

 

Location: This is not a virtual/remote role; the work is based at the client premises in the Downtown Austin, TX area.

 

Hours / Shifts: The role requires incumbents to work 5 out of 7 days a week on an 8½-hour shift with 8 paid hours, and two consecutive days off per week.  Depending on team supported, location, and business needs, hours, shifts, and rotation frequency are subject to change.  Team Leads will try to accommodate individual schedules, but guarantees cannot be made. Given the nature of our business being 24/7, 365 days a year,  incumbents will need to bring a degree of flexibility, and remain open to working different hours, shifts/rotating shifts, including holidays and weekends.  

 

Training: Individuals are provided paid training (typically 3-4 weeks or 4-6 weeks), depending on the group supported.  During the training and initial ramp-up period, individuals will work day hours as determined by the team.  Thereafter, they will transition to their respective schedule.  The training phase is critical in setting you up for success, and it is expected, unless approved by your Team Lead, that you have perfect attendance.


Basic Qualifications:
  • Minimum of a High School Diploma
  • Minimum of 6 months of experience in content review
Preferred Qualifications:
  • Bachelor’s degree
Professional Qualifications:
  • Self starter, can easily adapt to change new content, changing policies
  • Good problem solving, diagnosis and troubleshooting skills
  • Ability to communicate in an easy to understand format verbal and written
  • Ability to work independently and within a team
  • Experienced at using search engines to find information on the internet Current use of social media products
  • Excellent work pacing time management skills, able to work independently
  • Attention to detail is essential to ensure the quality of work execution
  • Motivated, takes initiative, high energy 
  • Familiar with MS office mainly Excel for updating progress
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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