Job Location: OH - Cincinnati
Regional Description: Midwest
Job Number: 00663440 00663440_en
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client & Market career track drive profitable growth by developing market-relevant insights to increase market share or create new markets. They progress through required promotion into market-facing roles that have a direct impact on sales.
Management Consulting professionals design and implement process and change interventions that integrate strategy, technology and people to enable process improvements that create value for clients. The Management Consulting Senior Manager designs and implements business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process.
Accenture seeks a Senior Manager with strong expertise in patient / customer experience and CRM transformation. Areas of focus will include: customer experience strategy and design, CRM capability design & implementation, and overall digital / technical solution architecture design to help Healthcare Provider Clients design and implement changes to their customer experience capabilities.
The desired candidate will engage with health provider clients to diagnose and redesign customer experience processes and technologies. The scope of work will include the end-to-end healthcare consumer journey, and will focus heavily on access, contact center, CRM and omni-channel transformation.
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that does not now or in the future require sponsorship of a visa for employment
authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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