Job Description

The Oracle Service Cloud Functional Lead will be responsible for providing key business process support for the project.   Primary responsibilities will be focused on delivering requirements, defining the business process, managing workshops, and creating functional designs. The candidate will need to be client-facing and can serve as a subject matter expert for key capabilities such as:  account/contact management, lead management, opportunity management, forecasting, quotas, sales reporting, and sales performance management.
 
 
Must Have Skills
·Oracle Service Cloud
·Customer Relationship Management (CRM), Customer Experience (CX)
 
Key Responsibilities
·Define and document business processes for service
·Gather requirements and create both high level and detailed design documents
·Manage and support conference room pilot (CRP) workshops
·Support testing activities including: unit testing, system testing/product testing, and user acceptance testing
·Team lead for onshore and offshore resources
·Subject Matter Expert to help support sales and proposal work

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Qualifications

Experience/Skills Require

Minimum 3-5 years’ experience in, Customer Relationship Management, Customer Experience
•Minimum 2-3 years’ experience with Oracle Service Cloud
•Strong analytical, written, and oral communication skills; process oriented.
•Ability to manage teams and processes globally.
•Excellent problem-solving skills.
•Must be able to accurately compile and synthesize both quantitative and qualitative data.
•Ability to work in a dynamic environment.
•Strong Excel and PowerPoint skills
•Strong attention to details and the ability to multitask
•Minimum of bachelor’s degree

Locations

IL - Chicago,IN - Indianapolis,KS - Overland Park,MN - Minneapolis,OH - Cincinnati,OH - Cleveland,OH - Columbus,WI - Milwaukee

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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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