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Publications and Document Research Team (DRT) Associate Manager

Job Location: TX - Austin

Regional Description: Southwest

Job Number: 00656473


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.


The Publications and Document Research Team (DRT) Associate Manager oversees the daily operations of the technical writing and document research team activities, including developing and monitoring work guidance and performance measures to meet department and client expectations while providing excellent customer service. Position requires independent thinking, reporting and analysis, solid judgment, and a strong work ethic. Demonstrates willingness to collaborate and work as a team to meet established goals and metrics regarding publications and design images.


Key Responsibilities

  • Manages the activities of the technical writing and document research teams
  • Manages team supervisors to complete varied and complex assignments involving provider notifications, bulletins, manuals, website management, and client materials
  • Contributes to specific proposal efforts and management level presentations
  • Oversees supervisor s management of personnel records, including new hire orientation, benefit administration, security administration, training arrangements, travel expense authorizations, salary and performance evaluations, terminations etc
  • Oversees the preparation of technical illustrations, design procedures, graphics, photography, and other printing
  • Ensures publications and design images meets mandated guidelines
  • Investigates and recommends implementation of new technology to meet changing needs
  • Oversees requests for bids, customer quotations, and purchase orders for vendors
  • Maintains budget forecasts, actuals, and reports on variances
  • Develops production standards and controls makes recommendations for improvements in overall production
  • Reviews existing publications for purpose of modifying, revising, and or rewriting and works with originators to determine timely, cost effective approaches
  • Collects and prepares reports or analyses necessary for contract billing and provides supporting documentation reporting to secure payment for services and other deliverables

Basic Qualifications:

  • Minimum of 2 years' experience in one or more of the following: editing, design, or technical writing
  • Minimum of 4 years' operations experience (monitoring performance metrics, documenting workflow and processes)
  • Minimum of 1 year of experience in working in the healthcare industry
  • Minimum of 2 years' experience working as a supervisor or team lead

Preferred Skills:

  • Bachelor's degree
  • Advanced conflict resolution skills
  • Experience interacting with the healthcare provider community a plus
  • Customer Service experience
  • Ability to motivate and inspire a group of employees to achieve performance goals

Professional Skill Requirements:

  • Proven ability to build, manage and foster a team-oriented environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Desire to work in an information systems environment 
  • Excellent communication (written and oral) and interpersonal skills 
  • Excellent leadership and management skills




All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



Accenture is committed to providing veteran employment opportunities to our service men and women.

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