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Oracle CX- Workstream Lead: Senior Manager

Job Location: MA - Boston, NJ - Florham Park, NJ - Jersey City, NY - New York, PA - Philadelphia, PA - Pittsburgh

Regional Description: Northeast

Job Number: 00651860

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- Job description

  

 
The Oracle CX Delivery Lead will have responsibility for managing a program or workstream within a program.  The candidate should have 2-3 years of Oracle Customer Experience (CX) knowledge, worked within the CX, CRM or Digital space for 5+ years, and have 7-10 years of Project Management experience.   The candidate must be client facing, able to work across functional and technical areas, familiar with off-shore delivery models, and have proven experience in leading large projects or programs.
Must Have Skills
  • Oracle Customer Experience (CX) – either Oracle Sales Cloud, Oracle Sales Performance Management (SPM), Oracle Customer Data Management, Oracle Service Cloud, Oracle Marketing Cloud, Oracle CPQ Cloud, or Oracle Commerce Cloud
  • Customer Relationship Management (CRM), Customer Experience (CX), Digital Marketing, eCommerce, or User Experience
 
Key Responsibilities
  • Manage delivery of projects across full software delivery lifecycle (SDLC) or through Agile methods
  • Manage, ensure quality, and obtain approvals of deliverables including:   Project Plan, Solution Blueprint, Requirements, Design Documents, Test Scripts, Deployment Plans, Change Management Plans
  • Manage Budget, Project Plans, and Change Request to ensure financial commitments and on-time delivery
  • Manage, coordinate, and support kick-off meetings, workshops, quality reviews, and other cross-team activities
  • Ensure quality of delivery through management of client expectations, adhering to delivery standards, and conducting detailed quality reviews

 

Experience/Skills Required

  • Minimum 3-5 years experience in Sales Force Automation, Customer Relationship Management, Customer Experience
  • Minimum 2-3 years experience with Oracle Service Cloud
  • Strong analytical, written, and oral communication skills; process oriented.
  • Ability to manage teams and processes globally.
  • Excellent problem solving skills.
  • Must be able to accurately compile and synthesize both quantitative and qualitative data.
  • Ability to work in a dynamic environment.
  • Strong Excel and Powerpoint skills
  • Strong attention to details and the ability to multitask

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