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Senior ServiceNow Admin and Development Support

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00645292

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Cloud professionals advise, facilitate and implement our clients’ journey to the cloud. They also included in cloud advisory, migration and implementation and managed services roles focused on infrastructure transformation and infrastructure managed services.


Job Description

Software as a Service professionals demonstrate skills and experience related to Software as a Service (SaaS) - software delivery model in which software and associated data are centrally hosted on the cloud.

A professional at this position level within Accenture has the following responsibilities:


Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems;


Understands the strategic direction set by senior management as it relates to team goals;

 
Uses considerable judgment to determine solution and seeks guidance on complex problems. 
Primary upward interaction is with direct supervisor;

May interact with peers and/or management levels at a client and/or within Accenture.
Determines methods and procedures on new assignments with guidance; decisions often impact the team in which they reside;


Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.


Basic Qualifications
  • 5 years of Software as a Service (“SAS”) ServiceNow Platform experience;
  • 2 years of Advanced Java scripting (“JS”) experience;
  • 2 years of Angular JS experience;
  • Ability to meet travel requirements, when applicable
  • Bachelor’s Degree
Good to Have: 
  • Knowledge of ITIL processes is a plus, ServiceNow Admin & ITIL V3 certification;
  • ServiceNow Service Watch, Procurement, Product Catalog, HR Case, Demand, Finance and Legal Management;
  • Other ITSM tools knowledge like BMC Remedy, and HP SM;
  • Support in analyzing workflows and present solution possibilities
  • Willing to work in 24x7 Support, On Call & Week-End Support
  • Good verbal & written communication skills
 
 
Professional Skill Requirements

Proven success in contributing to a team-oriented environment  Proven ability to work creatively and analytically in a problem-solving environment  Desire to work in an information systems environment

 Excellent leadership, communication (written and oral) and interpersonal skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

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