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Digital and Infrastructure Management

Job Location: IL - Chicago

Regional Description: Midwest

Job Number: 00643506


- Job description

Career Track:  Client Delivery & Operations
Role:  US Digital and Infrastructure Lead
Location:  Preference Chicago
Accenture Operations operates business processes and infrastructure as a service on behalf of our clients. In Accenture Operations, you’ll help clients transform their technology infrastructures using resources that range from cloud, data centers and workplace to networks, security and managed services. You’ll help clients establish and maintain thriving IT ecosystems that bring together multiple stakeholders and multiple technologies.
Role Description:
The Americas Digital and Infrastructure management lead is responsible for keeping the US Technology Support -Local teams informed on new technologies that affect their daily operations.   This person will also oversee teams that will provide Tier II escalation point for digital and infrastructure related issues.  the AD&IM lead will report up to the LTO Products lead and could also provide backup assistance to any other areas in their portfolio.
Key Responsibilities:
  • Overall IT Account Manager and primary point of contact for AV and Infrastructure related  to local offices
  • Manages virtual tech team to deliver in accordance with agreed to KPI s and service levels.
  • Manages escalations.
  • Provides oversight of tasks and deliverables across the tech team, ensuring that they are completed on time, with quality, and within budget.
  • Works with the LTS Products Team to manage IT scope LTS commitments
  • Point of contact for CSS team requests,
  • Participates with the LTO Products team on IT planning
  • Conduct periodic IT Training on Digital and Infrastructure related technologies
Basic Qualifications
  •  Minimum 10 years of experience in with Infrastructure network systems IE. Voice, Data
  •  Minimum 5 years of experience with IT Security, AV  and PC Deployment.
Professional Skill Requirements
  • Bachelor’s Degree in Business or Technology
  • Six Sigma Green/Black Belt good to have but not required
  • ITIL and ITSM Certifications good to have but not required
  • Proven success in contributing to a team-oriented environment.
  • Proven ability to work creatively and analytically in a problem-solving environment.
  • Excellent leadership, communication (written and oral) and interpersonal skill.
  • Good understanding of PC and Mac computers, mobile devices, and Microsoft Office applications, (Word, PowerPoint, Excel, Outlook)
  • Strong organizational skills.
  • Strong written and oral communication skills.
  • Excellent analytical and problem-solving skills
Candidates who are currently on assignment as part of the Global Careers program are not eligible for consideration.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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