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Federal - VOIP Services Architect

Job Location: MD - Greenbelt

Regional Description: Northeast

Job Number: 00641865


- Job description

Organization: Accenture Federal Services
Location: Greenbelt, MD

Accenture Federal Services, a wholly owned subsidiary of Accenture LLP, is a U.S. company with offices in Arlington, Virginia. Accenture's federal business has served every cabinet-level department and 30 of the largest federal organizations. Accenture Federal Services transforms bold ideas into breakthrough outcomes for clients at defense, intelligence, public safety, civilian and military health organizations.

We believe that great outcomes are everything. It’s what drives us to turn bold ideas into breakthrough solutions. By combining digital technologies with what works across the world’s leading businesses, we use agile approaches to help clients solve their toughest problems fast—the first time. So, you can deliver what matters most.

Count on us to help you embrace new ways of working, building for change and put customers at the core. A wholly owned subsidiary of Accenture, we bring over 30 years of experience serving the federal government, including every cabinet-level department. Our 7,200 dedicated colleagues and change makers work with our clients at the heart of the nation’s priorities in defense, intel, public safety, health and civilian to help you make a difference for the people you employ, serve and protect.

The VoIP Architect will work with other senior VoIP engineers and working groups of various disciplines to collect VoIP requirements to design, build, maintain, and support a multi-site voice infrastructure.

  • Provide engineering leadership and subject matter expertise in the evaluation, development, and documentation of VOIP solution. 
  • Defines complex solutions which align with and support client requirements, needs and enterprise environment. Mentors and leads project team in the appropriate use of strategic solutions and offerings
  • Assist in the design of the VoIP infrastructure for a multi-site LAN/WAN environment
  • Assist in developing technical diagrams and documentation for the solution
  • Assist with QoS design, testing, fine-tuning and implementation,
  • Provide on-going maintenance and support for the VoIP infrastructure
  • Leads customer and opportunity-specific technical solution architecture efforts. Creates written and graphical content to support client and business stakeholders.
  • Interfaces and leads discussions across cross-functional teams, engaging executive management to ensure consistency in solution development and implementation.
  • Assist in developing and implementing VoIP monitoring solutions for the voice infrastructure
  • Perform/Assist with VoIP solution implementation 
  • Assist in developing VoIP operational/troubleshooting procedures
  • Provide first/second level technical troubleshooting support related to VoIP infrastructure
  • Assist in developing VoIP users and administrator’s guides
  • Provide VoIP training to network/wireless/system teams as needed 
  • Identify and fine tune VoIP performance issues as needed
  • Provide technical support to other technical teams of different disciplines as required
  • Maintains knowledge and understanding of current and emerging technologies, equipment and systems. Keeps current on laws, mandates, issues, practices and procedures
  • Performs other related duties as assigned
Basic Qualifications: 
  • Bachelor's Degree and 14 years experience / or Master's Degree and 12 years experience / or Associate's Degree and 16 years experience / 18 years with no Degree.
  • 7 years experience with VoIP infrastructure design/implementation/support in a multi-site LAN/MAN/WAN environment
  • 10 years combined knowledge of PSTN, VoIP, T1/PRI, MPLS, ATM, ISDN, SIP, H.323 and MCGP and systems inter-connectivity
  • 10 years combined knowledge and experience working with protocols TCP/IP, EIGRP, OSPF, BGP, PBR, HSRP, VRRP, GLBP preferred
  • 10 years knowledge and experience with voice call routing, dialing plan, call recording
  • 5 years knowledge and experience with Cisco Call Manager and Contact Center (ie, AT&T or Verizon)
Preferred Qualifications: 
  • CCNA, CCNP Certifications preferred – voice discipline is a plus
  • Prior experience working in a multi-team environment 
An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity 

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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